Customer Care Specialist
7 days ago
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our product.
Customer Support Specialist responsibilities include resolving customer queries and recommending solutions. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Analyze and make reports for customer dashboard
**Requirements**:
- 2+ years experience as a Customer Support Specialist or similar CS role
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Experience in Khaligi Accounts
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