Customer Care Specialist

**About us**

Vezeeta is a single point of care for digital outpatient services, that offers convenient, and unparalleled experiences to patients, through three key outpatient touchpoints - Doctors' Consultations, Pharmacy and Diagnostics primarily Lab Sample Collection.

Vezeeta offers a seamless digital platform to help over 10 million patients search, choose, and book their healthcare providers based on real patient reviews and ratings, live doctors' scheduling, location, fees, and health insurance providers, from a network of over 50,000 top-rated doctors across 43 specialties. Using the app, patients can schedule appointments for in-clinic, virtual or at-home consultations. Patients can also book a lab sample collection in less than two hours, order their medications, and schedule home deliveries in 60-mins using the pharmacy solution

**The Role**

**Responsibilities**

He/she will be responsible for:

- Answers inbound calls and respond to customer requests to ensure customer satisfaction.
- Provide quality, efficient, and non-judgmental telephone customer service to internal and external customers.
- Use questioning, troubleshooting, and listening skills that support effective telephone communication and help in solving the customer's problems & complaints to ensure achieving the FCR target.
- Notifies the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
- Maintains the required knowledge level of the company's products, services, & solutions and sticks to the agreed formal information sources to ensure delivering full and accurate information to the customer.
- Follows the agreed-on guidelines, policies, processes, & procedures to ensure maintaining the customer's data confidentiality.
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position.
- Recommends process improvements to facilitate Customer care work and delight Vezeeta customers.

**Requirements**:

- 1-2 years of experience in the digital field
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Bonus requirements**:

- Knowledge and/or experience in the health care/ Health Technology sector.

**Benefits**:
We believe that our people are the main drivers to success in Vezeeta. That's why we find generous and innovative ways to thank employees for their hard work and dedication. We have a whole host of benefits to help you enjoy work to the full.

An opportunity to be part of a highly professional and dynamic team working around the world.
- A competitive benefits package including private medical schemes.
- An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
- A flexible working environment - we appreciate that life is busy, so when operationally possible, remote working is also available.
- Disclaimer: Vezeeta is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age._