Customer Service

4 days ago


مصر, Egypt Profolio Full time

We will provide a B2C service to the customers of our F&B clients. (Order Taker) Answering inbound calls Providing adequate support based on the customer needs (answering customer requests and inquiries and taking food orders) Taking customer orders and logging them on the adequate system/tools based on the adequate process Following the adequate internal & client processes to support the customer Making cross & up sales based on the call scenarios Helping convert customers to online shopping Ensuring customer, client & company confidentialities Handling customer escalations based on company process Following the quality process Making adequate follow-up with the clients, customers, and adequate department based on the request Staying up-to-date when it comes to information, process, and knowledge Tasks may change based on the requirements of each account. Rotational hours: 9 hours shift Social Insurance Fluent in Arabic Good in English Males preferred Grades Preferred

COVID-19 considerations:
No

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)


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