IT Service Manager

1 day ago

مصر, Egypt Orange Egypt Full time

**Incident management system configurations**:

- Create custom ticketing reports.
- Define custom KPIs.
- Update custom ticket categories.
- Update custom ticket priority or status.
- Create and update operations team accounts with required access and permissions.
- Custom ticket parameters

**True sight** configurations**:

- Create custom reports as per operations team Requirements.
- Configure updates for nodes to be monitored (add, remove, update nodes)
- Customize monitoring thresholds and trap thresholds as needed.

**Patching**:

- Configure the tool to download patches from new online sources as needed.
- Monitor and fix issues with patching module.

**Discovery**:

- Monitor discovery process for infrastructure elements.
- Perform manual discovery as needed.
- Configure the discovery tool to add new nodes or new subnets.
- Monitor synchronization of discovered items into CMDB
- Troubleshoot and fix issues.

**Capacity management**:

- Assist in customizing thresholds and metrics (OpenStack, VMware, storage, servers, network, databases) as per operational requirements.
- Assist capacity manager for reporting and Planning.
- Define custom reports as per operational requirements.
- Review tool recommendations and coordinate with the operations manager
- Configure new nodes in the tool as needed.
- Troubleshoot and fix issues.
- Asset Management related tasks specific to Cloud Platform

**Requirements**:

- 4+ years of total experience in related field
- Relevant IT certifications (or equivalent training/experience)

**Contract**:
Regular

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