Senior Customer Delivery Project Manager vois

**Role Purpose**:
The Customer Delivery Senior Project Manager is responsible for leading the delivery of large customer-facing projects across multiple domains on behalf of Vodafone's Enterprise Customers. The role involves leading complex multi-party teams and typically encompasses complex and bespoke solutions for Vodafone customers that aim to transform up to two IT solutions within a single project scope, usually across multiple countries within a region. The role reports to the Agile Portfolio Lead or Program Manager, depending on the delivery structure.

**Key Responsibilities**:
The Customer Delivery Senior Project Manager has the following key responsibilities:
Project Delivery: The role has day-to-day accountability for leading the project team in delivering enterprise customer projects with a total contract value of up to €10 million annually.

Stakeholder Engagement: The role engages in contract negotiations and is responsible for translating ambiguous requirements into operational plans, gaining buy-in across all stakeholder groups.

Governance Controls: The role is responsible for setting and following governance controls that align with corporate, customer, and local standards. This includes ensuring strong emphasis on assurance and gate reviews, defining costs, operational budgets, staffing requirements, resources, and risk and change strategy.

Risk and Issue Management: The role is accountable for ensuring that project dependencies, assumptions, and risks are identified, stakeholder buy-in is achieved, stage plans are created, managed, and reported throughout the project lifecycle. The Customer Delivery Senior Project Manager focuses on identifying and implementing project risk and issue management plans that provide the right level of control and emphasis on alignment to time, cost, and quality.

Best Practice Methodology and Processes: The role is accountable for ensuring that all projects and their component parts adhere to the mandated Vodafone best practice methodology and processes. The Customer Delivery Senior Project Manager engages with and seeks improvements to processes when possible, ensures all project team members are following methodology and processes, and provides leadership and contribution to all Vodafone Process & Methodology discussions/workshops that affect project management.

Transition and Acceptance: The role supports the transition and acceptance into live service, mitigating the impact of risk to both the customers and Vodafone's operational business.

Programme Alignment: In instances where the project led by the Customer Delivery Senior Project Manager falls within a programme organization, the Customer Delivery Senior Project Manager ensures alignment of project outputs with the overall program vision and expected program outcomes. The role proactively flags any dependencies or project scope creep to the Program Manager, enabling informed decision-making.

Pre-Sales Activities: The role sometimes manages pre-sales activities, completing RFPs by managing all delivery requirements and ensuring competitive opportunity pricing through proper resourcing and opportunity structuring from the delivery side.

Release Planning and Scrum of Scrums: The role manages release planning, facilitates Scrum of Scrums, updates roadmaps, and shepherds the Communities of Practice.

**Key accountabilities and decision ownership**:

- Vision, Planning and Control:
- Communicate the high-level vision for the project's expected outcomes and the customer's desired future state. Design the delivery capability to deliver such a complex project.
- Create a detailed project plan, using Transformational Flows, identifying the resources required, critical path, and all activities that the business needs to do to prepare for new technical or business components.
- Support in the creation of cost estimates for the business change.
- Manage and control the performance of the project plan.
- Formulate and manage stakeholder communications plans.
- Forecast and manage the resource supply and demand throughout the lifecycle of the project, as needed (colleagues, technology, financial).
- Participate in transition planning and Agile transformation by promoting self-organized teams that work efficiently on their own. Management should facilitate multi-team interaction and collaboration to meet overarching department or organizational goals.
- Organization and Leadership:
- Clarify the skills requirements of a project and build a team capable of managing it.
- Manage the team in the successful delivery of the project.
- Manage project planning and resourcing processes, balancing priorities.
- Take on a coaching and mentoring role, motivating others and boosting morale.
- Be key influences within the customer environment during the lifecycle of the project.
- Initiate and influence relationships with and between key stakeholders, external and internal.
- Produce a project stakeholder map, conduct a