Consumer Technical Support Engineer

2 weeks ago


مصر, Egypt NOOR Data Network Full time

Engineering
Identifying, diagnosing and resolving customers problems affecting network performance and escalate to higher level support using time based and severity criteria.

**Requirements**:

- Follow standard processes and procedures;
- Do initial steps with the customers to solve or determine the physical problems.
- Troubleshooting with the customers the Logical cases.
- Troubleshooting with the customers the static subnets issues.
- Troubleshooting with the customers the basic hosting problems.
- Creating trouble ticket to document the customer complaint with the troubleshooting steps done and redirect it to CTS2 team.
- Following up with the customers after receiving the tickets from CTS2 team.
- Determine the outage and service degradations issues based on customers’ complaints analysis and escalating that to CTS2 team.



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