Supervisor, Account Management

3 days ago

مصر, Egypt Dsquares Full time

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

**Our People is our Brand - Developing seamless loyalty solutions is only possible when we’ve got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.**

**About The Role**:
As a **Supervisor, Account Management **you'll be working on developing and growing the relationship with our clients across different sectors, increase our revenue through upselling and cross selling of Dsquares solutions, liaise with internal teams to advance client objectives and meet projects KPI’s and business growth.

You will become the focal point for our clients, monitor and analyze program KPIs, and advise on best practices for program performance.

**Key Duties & Responsibilities**:

- Maintain & handle Client relationship to ensure client’s satisfaction.
- Achieve preset program KPIs.
- Identify business opportunities.
- Handle the relationship of selected Dsquares clients.
- Track the loyalty program performance.
- Collaborate with different internal & external stakeholders.
- Analyze customers activities and generate insights.
- Track the loyalty program performance.
- Introduce relevant new initiatives & tactical promos.
- Interpret data, formulate reports and make recommendations monthly, weekly and quarterly.
- Remain fully informed with market trends and implement best practices based on previous program.
- Assess client’s needs and propose relevant campaigns to maximize commissions generated from each client.
- Propose merchants relevant to each customer segment.
- Monthly meetings with clients.
- Overlook team member’s performance and reports.
- Finding a way forward for each project to maximize commissions.

**Required Skills &Abilities**:

- Excellent communication and presentation skills.
- Strong problem solving, analytical and lateral thinking and conflict management skills.
- Must be proactive, detail & results oriented.
- Comfortable in a fast-paced, multi-tasked and high energy environment.

**Education &**
**Experience**:

- 3-5 years of experience in marketing and/or account management.
- Degree in Business Administration, Marketing, Economics or a related field.

**Benefits**
- Private Medical Insurance & life cover.
- Transportation & Mobile Allowance Benefit.
- Annual profit share.
- Hybrid working environment.
- Inclusive working environment with enhanced maternity and paternity benefits.
- Work and organizational culture which values learning.
- Regular perks such as company social, wellbeing & CSR events.
- Your Birthday Off.
- Extra day of leave for every year of completion.

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