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IT Technical Support Engineer vois

2 weeks ago

مصر, Egypt Vodafone Full time

**Role purpose**:

- Maintain, operate and support all company desktops and laptops.
- Design, build and deploy windows images and software packages.
- Patching desktops and laptops to meet the security standards.
- Implement the latest technologies and methodologies.
- Maintain and support Queue system, Meeting rooms, printers and Video Conference units.
- Willing to work according to in terms of the week ends and the public holidays according to business needs.
- Be involved in an on-call schedule to provide 24/7 support if required.
- Willing to travel outside /inside Cairo if required.

**Technical Operation**:

- Handling day-to-day desktops and laptops technical operations.
- Adhere to processes of ITIL best practices applied.
- Handling the daily health checks and operational excellence activities.
- Accountable for handling all incidents & service requests with high quality within SLA.
- Clear notification, alignment and follow-up for any high impact issues.

**Projects Support**:
1. Successfully execute all project activities assigned on-time with high quality.
2. Ensure accurate and timely progress & status reporting.
3. Immediate escalation of issues that could affect project delivery.
4. Coordinate between various support teams to identify the root cause of a problem and find workaround or solution.

**Key accountabilities**:

- Properly adhere to desktop service level agreements.
- Achieve KPIs & SLA compliance.
- Provide Vodafone staff with up to date desktop tools to enable them to accomplish their work better and reflect company image.
- Skill Set Development and Research.
- Team work, Appearance, and Professional attitude.

**Core competencies, knowledge and experience**:

- IT services Operation & delivery (ITIL based).
- Service Support and troubleshooting.
- Professional Business communication.

**Must have technical / professional qualifications**:

- Education:_
- BSC in Engineering or Computer Science
- Work Experience:_

1. +5 years of experience in IT Support.
2. Detailed technical knowledge relating to configuration management and automated deployments.
3. Experience in Microsoft environment with Windows10 Enterprise, Office 2016, Internet Explorer and Edge.
4. Experience in Windows Server and Active Directory platforms.
5. Ability to provide technical support on both software and hardware including but not limited to PCs, printers, and mobile computing devices.
6. Ability to support remote access via Citrix and other RAS technologies
- Knowledge of technology._
- Technical skills (ITIL,CCNA,MCITP,MCSE).
- Hands-on experience with Microsoft Windows server administration tasks.
- Hands-on experience with Microsoft Windows Client OS (Win 10).
- Experience with Microsoft Active Directory, LDAP, DHCP and DNS.

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