Technical Support Engineer

2 days ago

مصر, Egypt Technobiz Full time

PTV_Vacancy For immediate Hiring: Job Title : #technicalsupportengineer.
Company Name : Payment Terminal Venture LTD, subsidiary of Technobiz
- Job Type : Full Time
- Job Description:

- Provide day-to-day delivery and technical support for customer via Ticketing and Phone support and onsite support as required.
- Supports Windows Diagnoses and troubleshoots computer and general network issues.
- Provides timely resolution of customer problems as per SLA.
- Provide support for field personnel remote communications and connectivity.
- Exercise independent judgment consistent with department guidelines\standards.
- Organize and prioritize workflow and to meet established time frames.
- Maintain updated knowledge of policies, procedures, products and activities of assigned area.
- Participate in on call activities and follow escalation process to provide support on weekdays and weekend.

**Requirements**:

- Requires up to 1 year of experience in desktop support.
- Ability to troubleshoot and resolve issues with PC’s, hardware devices and software onsite and remote.
- Knowledge of Windows environment and computer hardware and software at an intermediate level.
- Basic understanding in working with ticket-based systems for registering incidents and requests.
- Knowledge of IP networks, DNS, DHCP and experience with troubleshooting all aspects of wired and wireless configurations.
- Experience with backup and restoring solutions.
- Experienced in remote customer support.
- Familiar with SW testing and executing test scenarios.
- Very Good in Microsoft office, especially MS Excel.
- Good command in English both written and spoken.
- Major: Bachelor's degree in computer science or (related field).
- Males only.
- Location: Maadi.

Ability to commute/relocate:

- Cairo: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

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