Technical Support Engineer

2 days ago

مصر, Egypt FlairsTech Full time

Details
Required Experience 4
Department R&D
Career Level
Position Location maadi

**Skills**:

- Networks
troubleshooting
Technical Support
customer service
Excellent English

Requirements and responsibilities

Skills required:
Linux
Docker
Databases skills
Working on monitoring
Ccna
N+

Support engineer JD:
Implementation and support engineer will own end to end customer communication for customer deployments and support requests, liaise with resolving teams and maintain delivering requests within SLAs.

I&S engineers will provide support to all Ciena innovation products and ensure customers requested are fulfilled in timely manner with the required quality.

**Responsibilities**:

- Work under Ciena Project manager directions and provide timely updates to the customer and relevant stakeholders
- Manage customer deployments activities and liaise with concerned development teams to get work done
- Administrate user access requests
- Triage customer and end user tickets and transfer tickets to the right development team.
- Follow up with development teams on raised issues until resolution
- Manage customer and end users communication and keep them up to date with progress
- Provide weekly reporting on tickets and deployments activities to the program manager
- Developing and implementing policies and procedures related to open source software usage and management
- Conducting research and keeping up-to-date with emerging open source technologies and advancements
- Managing access to open source software repositories and ensuring compliance with licensing agreements

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