Specialist Coffee Operations

Who are we?
- When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end coffee service across the MENA region: Everyday Roastery

Role Summary

The coffee specialist will ensure on the ground that proper operations procedures are in place to protect baristas, customers, and company assets, make sure all branches are staffed, manage shifts while upholding standards, product quality, and cleanliness, investigate and resolve complaints concerning quality and service, ensure positive guest service.

He possesses barista experience and coffee knowledge and the ability to provide barista training to staff. Also, He manages the daily operations of the outlet and maintains quality standard of services.

He keeps standard operating procedures and training manuals updated with the guidance of the country manager. also performs daily inventory checks to ensure maintenance of stocks, corrects any operational inconsistency, and orders, and maintains acceptable par stock level.

He works with the country manager to establish a solid operation on the ground to help brand growth and future expansion.

He helps to determine what are the market trends and presents a summary regularly, that helps to keep the brand offering updated.

What’s On Your Plate?- Handling purchasing and receiving from Issuing PO’s and collecting Invoices.- Report staff performance to the operations manager- Contribute and suggest new menu items regularly with the operations manager.- Develop and motivate team members by identifying certain KPIs and targets.- Implement loss/risk prevention to minimize shrinkage and wastage.- Handle compliance with food and beverage hygiene policies and procedures.- Manage the training of baristas.- Be “on-call” with the responsibility to respond to problems or fill in when needed.- solve problems and make decisions that benefit the business within his work scope.- Updating SOPs and recipe books regularly.- Execute the operation manager initiatives on the floor.- Handle staff schedules and absences.- Present the wastage report to the operations manager and suggest ways to improve.
- What Did We Order?
- Excellent communication and teaching skills
- Proactive approach to problem-solving and staff management
- Good leadership capabilities
- Ability to work well within groups and with different people.
- At least 5 years of experience in the coffee industry, 2 years in supervisory level
- Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge.
- Detail-oriented