Provider Coordinator

4 days ago

مصر, Egypt Bupa Full time

**Provider Co-Ordinator**

**Cairo, Egypt**

**Hybrid working options (e.g. up to 3 days WFH)**

**Permanent**

**Full time**

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

**Role Overview**

As Provider Co-Ordinator, you will be responsible for ensuring the relevant documents and contracts are updated accordingly on the correct systems.

**What you’ll do**
- Ensure all documents and contracts are up to date in the systems (i.e. Shared Folder and Shared Point) on a yearly basis
- Ensure the network list is updated monthly and shared with the concerned departments
- Update all providers on Facility Finder and SWAN
- Manage the reconciliation reports of the providers and liaising with the concerned internal departments and Network Managers
- Provide and maintain ProviderWorld accounts for network providers.
- Handle complaints received from client managers/ members/ Customer Services team/ Provider Mailbox and coordinate internally with stakeholders and Network Managers for resolutions and update the complaints tracker.

**What you’ll bring**
- Background in the global/ local health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, hospital or clinic, Commercial or Investment Banking and Wealth Management.
- A Bachelors degree is required for this role, particularly a Bachelor of Science or within finance
- Previous experience of a complex and multi skilled customer facing roles within a contact centre setting A track record of achieving and exceeding productivity and quality targets
- Highly customer focussed
- Ability to speak English and Arabic languages is a must.
- Advanced knowledge with MS offices particularly Microsoft Excel

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

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