Supply Chain Operations Senior Associate

2 days ago


القاهرة الجديدة, Egypt PepsiCo Full time

Overview:
This role is responsible for supporting order management team with general customer service administration, order processing back up and performance analysis. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions.

**Responsibilities**:
**Order Management**:

- Back up Sr. Associates and do order management activities on demand
- Create final delivery details and confirm in the system
- Follow-up with 3PL about order status
- Support BU PGT team with closing unconfirmed orders and deliveries: investigate preliminary reason code
- Support interaction with BU team on other topics as requested

**Manage return**:

- Create return delivery and inform sending WH and 3PL about pick up order
- Generate Credit/Debit notes

**Order management performance review (PepsiCo internal)**:

- Support the SC Customer Support Supervisor with all initiatives to improve GCC service offerings
- Support order management team with all reporting and KPIs tracking

Qualifications:
**Qualifications**:

- University degree
- Excellent spoken and written English language knowledge
- Previous exposure to similar role is a plus (in Customer service)

**Abilities**:

- Excellent analytical skills and numerical abilities;
- Great communication and interpersonal skills;
- Strong Excel & Office package knowledge mandatory;
- Able to handle continuous improvement projects;
- Results oriented;
- SAP experience is a plus



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