Technical Support Engineer 2

1 day ago

مصر, Egypt RSA Full time

**Technical Support Engineer 2 - SecurID**

As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that drive the modern digital business. RSA SecurID is the most recognized and trusted brand in Identity Assurance with more than 12,000 customers, including 90% of the Fortune 500. For over 35 years, SecurID has pioneered many of the encryption, authentication and identity federation technologies that still power the Internet today. And now SecurID is transforming the industry yet again, paving the way for the future of digital Identity through next-generation SaaS-powered Identity Assurance and a frictionless, mobile-optimized experience for the modern workforce. If you are a self-motivated entrepreneur looking for a fast-paced challenge doing something that truly matters, come join our winning team

**Responsibilities**:

- Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
- Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
- Provide qualified information to Engineering so they can improve product quality and reliability
- Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures

**Essential Requirements**:

- Bachelors in IT, Communications or Computer Science.
- 2-4 years of experience in a technical support position
- Strong customer orientation, excellent phone etiquette and work ethic
- Extensive knowledge of infrastructure, client and cloud solutions
- Excellent communications skills and ability to work with calmness and composure under stress
- Advanced knowledge of Network and Information Security including hands-on experience, troubleshooting and administration.
- Advanced Database SQL knowledge including hands-on experience, troubleshooting and administration.
- API/SDK knowledge is a plus
- One or more of the following certificates is a huge plus: RHCE, CISSP, CEH, OSCP, Security+, ITIL

**Working Conditions**:

- Must be able to work US hours as core hours.
- RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law._

  • Technical Support Engineer 2

    2 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Midrange Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving...

  • Technical Support Engineer 2

    1 week ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Data Domain) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving...

  • Technical Support Engineer 2

    2 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (RecoverPoint Support Team) Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working...

  • Technical Support Engineer 2

    1 day ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 2 (Avamar Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...

  • Rsa - Technical Support Engineer 2

    1 week ago

    مصر, Egypt RSA Full time

    **RSA - Technical Support Engineer 2 (Spanish/Portuguese Speaker)** As organizations across the globe transform to meet the rapidly evolving demands of the post-pandemic world, cybersecurity has become the bedrock of today’s digital economy. Nowhere is this more critical than in securing the identities of the employees, external users, and customers that...

  • Technical Support Engineer 2

    5 days ago

    مصر, Egypt Dell Technologies Full time

    **Technical Support Engineer** Join us as a **Technical Support Engineer** on our **Product Services** team in [Location] to do the best work of your career and make a profound social impact. **What you’ll achieve** As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on...

  • Archer Technical Support Engineer 2 Model Office

    7 days ago

    مصر, Egypt Dell Technologies - RSA Full time

    **Archer Technical Support Engineer 2 Model Office** Provides remote technical support expertise in a complex information infrastructure environment, Ability to convey sophisticated ongoing technical system support is critical to RSA customers, the Sales team and Model Office staff. **Principal Accountabilities**: - Applies technical support expertise to...

  • Technical Support Engineer

    3 days ago

    مصر, Egypt Spectro Systems Full time

    Responsible for following projects Installation and POC with our partners. - Ensures the regular & proper verification, performance, implementation for already exist and new projects. - Conduct training sessions for partners/clients on newly installed hardware products. - Validates system functionality by executing the operational checklist in order to...

  • Netwitness Technical Support Engineer 2

    7 days ago

    مصر, Egypt RSA Full time

    As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and militaries for incident response and threat hunting. Our...

  • Technical Support Engineer

    1 week ago

    مصر, Egypt Interact Technology Solutions Full time

    **Interact Technology Solutions is hiring Technical Support Engineer.** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT- related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document...