Technical Support Engineer 2

1 week ago

مصر, Egypt Dell Technologies Full time

Technical Support Engineer 2 (Midrange Team)

Join us as a Technical Support Engineer on our Product Services team in Cairo to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

- Support Midrange (Unity / VNX...etc.) product
- Resolve issues while working closely with multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
- Drive excellence through quality closures and proper escalation of issues

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 2 to 4 years of experience in a previous technical support role
- Storage Networking knowledge
- Linux Knowledge
- Networking Knowledge
- Basic VMware/Virtualization Knowledge
- Basic Windows Knowledge
- First-rate interpersonal skills, phone etiquette and work ethic
- Ability to work under pressure with calmness and composure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
- Bachelor's degree

Desirable Requirements
- Data center experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

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