Real Time Analyst

3 days ago

القاهرة, Egypt Teleperformance Full time

**Company Description**:
Teleperformance is a global digital business services company that delivers advanced, digitally powered business solutions to streamline the operations of the world's best brands. With global scale and local presence, Teleperformance is committed to supporting communities, clients, and the environment.

The RTA must manage the following KPIs: FC engagement/Accuracy, QoS/EQ/SL, AHT, Shrinkage, Marginand makes sure that all the real time adjustments, actions and analysis are done accurately and on time. By having a good knowledge of the account specific KPIs, the contract, the bonus/malus and the daily challenges.

**Responsibilities**:
1.Takes in charge the Real time reporting's and analysis:
**QMAT tracker understanding and utilization**

**Enclosure understanding and utilization**

**All Best WFM related tasks and action**

**Regular Communication with CCM and ACCM**

**Create and decide the task list of the team for each different scenario**

2.Forecast and anticipate the day/weal:
**Analyze historical and real time result to project and anticipate the day**

**Create action plans based on the different scenario on the account**

**Communicate with operation on the projected scenarios and actions, and give a real time follow up to ACCM/CCM**

**Ensure that the actions are done by the team and the ops**

3.Participate to the different ops & WFM Meeting

**Weekly/Daily meetings with the MCC to discuss the priorities and KPIs**

**Participate to the Ops meeting to share advice and recommendations (DSM, Intraday meeting)**

**Weekly meeting with the ACCM/CCM to coordinate and decide major action plans**

**Escalates, discuss and shares the intraday/daily challenges with the ACCM/CCM to decide efficient actions**

**Job Requirements**

**Requirements**:

- Proficiency in German and English is a must (B2 or above)
- Bachelor’s degree or equivalent experience in a call center or business-related field (e.g., RTM, WFM)
- 2 years of experience in an inbound/outbound call center or equivalent

**Specific Skills**:

- ACD tools (Avaya, Genesys etc.)
- Data and reporting tools (Excel, Access, Cognos)
- Datamining skills (Scoring, Segmentation etc.)
- CCMS knowledge (Reporting's related to ABS, Attrition, FTE etc.)

**We offer you**
- A great team, high level of independence, and room for creativity in a growth-oriented, innovative, and globally active company.
- A dynamic work environment: flat hierarchies, direct communication from intern to CEO, open doors, short distances, helpful and dedicated colleagues.
- A passionate work environment where employee well-being matters, and access to free fruit, a company football team, or a kicker table in the break room is a given.

  • Real Time Analyst

    5 days ago

    القاهرة, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Real Estate Financial Analyst

    5 days ago

    القاهرة, Egypt Ethics HR Full time

    Conduct market research and feasibility studies to identify rental opportunities and risks in the Egyptian real estate market. - Perform financial analysis and valuation of real estate properties and portfolios using various methods and tools, such as discounted cash flow, net present value, internal rate of return, and sensitivity analysis. - Create...

  • Data Entry Analyst

    2 weeks ago

    القاهرة, Egypt Vultara Inc. Full time

    **IMPORTANT!!!! Indeed has a bug which always displays "Pay" in USD currency. Our listed "pay" or "salary" is always in the listing country's local currency. Ignore "USD" or "$" anywhere you see in this job posting unless that position is listed for the US.** The Data Entry Analyst’s primary responsibility is to support the cybersecurity monitoring...

  • Sales Development Analyst

    2 weeks ago

    القاهرة, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Analyst - Energy

    3 days ago

    القاهرة, Egypt European Bank for Reconstruction and Development Full time

    Requisition ID - 35465 - Office Country - Egypt - Office City - Cairo - Division - Banking Countries of Operations - Contract Type - Fixed Term - Contract Length - 2 years - Posting End Date - 23/03/2025 **Purpose of Job**: EBRD is one the largest financiers of the energy sector in Egypt. The Analyst will be working on debt facilities for energy projects...

  • Operations Analyst

    1 week ago

    القاهرة, Egypt IFC Systems Corporation Full time

    **Operations Analyst** **Job #**: - req29362**Organization**: - IFC**Sector**: - Operations**Grade**: - GE**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Cairo,Egypt**Required Language(s)**: - English**Preferred Language(s)**: - Arabic**Closing Date**: - 9/27/2024 (MM/DD/YYYY) at 11:59pm...

  • Forex Analyst

    5 days ago

    القاهرة, Egypt Primex Broker Full time

    Job description **Company Description** PrimeX Capital is a leading player in the CFD markets, dedicated to providing a robust and user-friendly trading experience. With a focus on innovation, speed, and credibility, the company prioritizes ethics, services, and technological advancements to meet the needs of its clients. PrimeX Capital offers deep ECN...

  • Cluster Analyst

    2 weeks ago

    القاهرة, Egypt Nestlé Full time

    **Cluster Analyst** Full-time Department: Finance **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. Responsible for the financial...

  • Product Analyst

    2 weeks ago

    القاهرة, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...

  • Operations Analyst

    1 week ago

    القاهرة, Egypt World Bank Group Full time

    **Job #**: - req29362**Organization**: - IFC**Sector**: - Operations**Grade**: - GE**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Cairo,Egypt**Required Language(s)**: - English**Preferred Language(s)**: - Arabic**Closing Date**: - 9/27/2024 (MM/DD/YYYY) at 11:59pm UTC**Description** IFC — a member...