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Iot E2e Solutions Engagement Lead

2 weeks ago

Giza, Egypt Vodafone Full time

**Join Us**:
At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

**What you’ll do**:

- Customer Relationship Management: Build and maintain strong relationships with strategic customers, understanding their business needs and objectives related to IoT solutions.
- Vendor Relationship Management: manage and handle all the vendor requirements and validate all the actuals on ground understanding of their business and technical needs related to IoT solutions.
- Requirements Analysis: Collaborate with clients to gather requirements and translate them into actionable plans for technical, project management and finance teams, ensuring clarity and alignment.
- Change Management: Support clients in navigating change management processes associated with IoT implementations, addressing concerns and facilitating training as needed.
- Performance Monitoring: Track and analyze project performance metrics, providing insights and recommendations for continuous improvement.
- Solution Advocacy: Act as an advocate for clients within the organization, ensuring their feedback and concerns are prioritized and addressed
- Understand the customer nature and provide with a methodology that suits the customer needs and background.
- Market Awareness: Stay informed about industry trends, emerging technologies, and competitive landscape to provide clients with strategic insights and recommendations.
- Technology Evaluation: Research and assess new IoT technologies, platforms, and tools, making recommendations for adoption based on project needs and industry trends.
- Manage the lifecycle of new projects and service development through launch - opportunity assessment, requirements definition, pricing, competitive analysis, development, and product launch. Maintain a constant focus on product quality and improvement.
- Create and maintain comprehensive product collateral including template legal agreements, pricing manuals and customer facing documentation
- Participate in the definition of customers IoT Roadmaps, their IoT Platform components, API’s and overall strategy together with Business Analysts, Product Managers and Architects.

**Who you are**:

- Minimum of 3 to 5 years of experience in mega projects or customer engagement roles, preferably in the IoT or technology sector.
- Excellent communication and conflict resolution skills along with the ability to interrelate effectively with different stakeholders.
- Agile methodologies awareness and familiarly with Agile tools (Preferably Agile PO Certified).
- Project and resource management skills.
- Understanding of IoT technologies, platforms, and solutions.
- Familiarity with project management tools and methodologies (Agile, Waterfall).
- Knowledge of data analytics tools and methodologies.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Bachelor’s degree in information technology, software engineering, computer science, or related field.
- Proven track record of managing complex projects with multiple stakeholders.
- Relevant professional / supervisory qualification.
- High level of experience in product development or IoT product management.
- Strong analytical and quantitative abilities; strong bias towards data-based decision making and comfort with financial analysis

**Who we are**:
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Together we can.