Advisor, Services Project/program Management

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Join us as a Services Project Manager on our Professional Services team in Cairo, Egypt to do the best work of your career and make a profound social impact.

What you’ll achieve
As a Project Manager, you will supervise external clients’ projects from initiation through to delivery, ensuring technical compatibility and coordinating interdepartmental activities so the product or project is completed on schedule and within budget constraints.

You will:

- Be Primary liaison/Single Point of Co-ordination and Support to the Dell Sales and Services teams on all aspects of the Dell Configuration Services (CS) portfolio and the ProDeploy for Client (PD) Service offering including order status, forecasts, etc.
- Be Primary liaison on all Dell CS/PD related issues including; engineering and any others as necessary to ensure the effective execution of CS/PD project schedules across the EMEA region with a primary focus on United Kingdom and Ireland.
- Provide co-ordination support to the Global CS & PD projects outside of the EMEA Region.
- Scheduling of CS/PD queries and order quotations and providing value add responses in a timely and effective manner.
- Be the Subject Matter Expertise (SME) support to customer quoting and tender submissions, with an appreciation for tender documentation and how to tailor answers to Customers specific agendas and needs. (i.e. not standard boiler plate answers/solutions).
- Assist sales with all CS/PD pre-sales activities including CS/PD capabilities, delivery times, and pricing.
- Be able to understand and present Dell’s CS & PD offerings to the customer.
- Manage and attending CS/PD related Customer/Sales meetings and manage CS/PD related Customer/Sales escalations.
- Educate / assist Sales with CS/PD process requirements, including “how to” complete the necessary forms for initiating a project with CS Operations and “who to” contact for Project Development.
- Link the current CS engineering capabilities to customer requirements by understanding current CS technical capabilities, and providing input from a customer perspective to the CS engineering organization.
- Responsible for end to end project management of the CS/PD projects from submission of Tech Spec to delivery/installation of the customer’s order.
- Manage the relationship with Dell CS Engineering, Services Support, and Delivery teams for project set-up, delivery, support and maintenance.
- Liaison and communication with cross-functional team to identify and resolve process issues related to CS/PD, Sales Operations, CS/PD Process and Systems, CS Program Engineering, and/or Dell On-site Partner Installation and Delivery.
- Responsible for the overall end to end customer experience and delivery of a quality project including post-project lessons-learnt, CE survey submissions, route cause analysis and follow up customer CCLA activity.
- Will be involved in Special Projects and initiatives impacting either a specific customer or a customer set
- Undertake timely CS/PD timesheet submissions.
- Maintain skills and knowledge as they relate to the role - keep up to date with latest CS engineering and PD services tools and processes.
- Maintain Dell Technologies and Services awareness.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Fluent in German or in French
- 5 to 8 years of experience as a services project or program manager, with the ability to successfully deliver on time and budget
- Exceptional leadership and motivational skills
- Strong knowledge of associated services and solutions
- Focus on quality and results, with a desire to maximize the commercial value of customer relationships
- Related Technical Engineering/IT/Computer Science degree qualified of equivalent.
- Related Project Management and IT Professional accreditations e.g. PMI CAPM / PMP, MCSE, Prince2.
- Strong knowledge of Dell Technologies Services, hardware products and services offerings including Configuration Services and ProDeploy.
- Good IT technical awareness on both client and enterprise systems
- Good knowledge of multi-platform hardware and software
- Good project management knowledge and service delivery skills.
- Good powers of expression and written communications.
- Good customer facing and presentation skills
- Good problem solving / analysis / negotiation skills
- Able to work and communicate effectively at all levels

Desirable Requir