Current jobs related to Customer Success Manager - مصر - Elsevier
-
Customer Success Manager
6 days ago
مصر, Egypt Orange Business Services Full time**About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...
-
Customer Success Manager
1 week ago
مصر, Egypt One Tech Capital LLC Full timeThe customer success manager will be responsible for ensuring that the best user experience is met through being the voice of the customer for the company. Ultimately, you will work directly with users and a third party call center to help solve user problems and ensure their satisfaction. You will also work closely with other departments to ensure customer...
-
Customer Success Manager
1 week ago
مصر, Egypt Orange Business Full time**About the role**: **Purpose of the job** Unified Communications market is changing fast with the tremendous usage of cloud base solution and Orange has a key role to play in this transformation. This drives to a deep change of the Operations approach (move from a reactive approach to a Customer Success approach on which proactivity is a key success...
-
Customer Success Manager
6 days ago
مصر, Egypt Pelcro Full timePelcro is an enterprise-class subscription and membership management platform with clients across the globe. We support diverse industries such as Media, SaaS, Wellness, Subscription boxes, E-Learning and more! Our mission is to help drive new opportunities for online businesses by providing a simple solution for reoccurring payments and plans. We know the...
-
Customer Success Manager
2 days ago
مصر, Egypt Canonical - Jobs Full timeDo you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...
-
Customer Success Manager
2 days ago
مصر, Egypt London Stock Exchange Group Full timeA Customer Success Manager (CSM) connects our clients to LSEG' s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...
-
Customer Success
2 weeks ago
مصر, Egypt Cloud 11 EG Full time**Your Career**: **Your Impact**: - Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. - Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services. -...
-
Customer Success Manager
2 days ago
مصر, Egypt LSEG (London Stock Exchange Group) Full timeA Customer Success Manager (CSM) connects our clients to LSEG’ s investment solutions, including desktop, analytics, and feeds. The CSM plays a vital role in ensuring that our customers fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing guidance throughout the customer journey. This is a...
-
Customer Success Manager
1 week ago
مصر, Egypt SITA Full time**Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers...
-
Customer Success Manager
1 week ago
مصر, Egypt SITA Switzerland Sarl Full timeOverview: **_ WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ ABOUT THE ROLE & TEAM:_** One of the primary objectives of this role is to make SITA customers successful by partnering and advocating with them (up to Director level) on SITA Service Management solutions that will help our customers achieve...
Customer Success Manager
2 weeks ago
Are you looking for a new challenge in helping customer be successful in using Elsevier’s Life Science solutions?
Do you have experience in a customer facing role with a proven track record helping customers achieve their research goals?
Do you have a life science, chemistry, toxicology or related experience?
Our Customer Success Manager (CSM) position for our Life Sciences (LS) Products could be your next challenge The main responsibilities include maximizing renewal revenue growth, driving customer retention, ensuring successful customer onboarding and increasing usage and value perception through trainings and workshops.
Working Together
You will be an integral part of the sales team, working closely with sales, marketing and product teams. In order to be successful, the Customer Success Manager will have a deep understanding of user's research workflow. You will report to the Regional Manager LS EMLA. This position will be office based in Cairo or home office based in the North Africa or Turkey.
Your Team
You will become part of the Life Science EMLA (Latam, Africa, EE, Gulf, Central Asia) team, a group of enthusiastic professionals responsible for calling on the top worldwide Academic and Government organisation, Pharmaceutical, Chemical and Biotechnology companies. You will focus on providing information and research solutions for a variety of research projects at client accounts. You will support the following products: Reaxys, Embase, Pharmapendium, Quosa as well as serve as back up to your team members. You will be expected to travel approximately 40-50 percent.
Your responsibilities:
- Managing relationships and engagements with researchers, librarians and researcher academic and corporate leaders to understand their needs and to earn their Trust by helping them be successful through the solutions we provide and the relationships we build.
- Uncover, analyze, and upsell opportunities at the account, plus support the account team with the preparation of tailored renewal value stories, including demonstration of product value and ROI.
- Identify, support and develop champions and advocates within the customer environment. Ensure that they communicate the impact our solutions on the research outcomes.
- Act as a partner and trusted advisor to the customer by providing in-depth product training, support and guidance directly aligned to the specific research workflow and customer objectives to ensure our solutions positively impact their research outcomes.
- Be responsible for customer satisfaction and for ensuring value and usage of the Elsevier research solutions portfolio for Life Sciences and for renewal revenue growth and maximizing customer retention and minimize attrition risk.
- Benchmark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets.
- Ensure successful implementation and adoption of solution at customers.
- Help to improve product and solutions by giving feedback and getting involved in the product development process.
Our Preferred Requirements:
- An advanced degree in chemistry, toxicology, molecular biology, biochemistry, or bioinformatics is a must
- Experience working within a research or pharmaceutical environment
- Background in customer engagement and driving customer adoption is a must.
- Experienced in working in an international matrix organization is helpful
- A passion for customer engagement, drive; enthusiasm and energy are a must
- Expertise to program manage complex matrix of internal and external stakeholders is helpful.
- Self-starter
- Strong communication (verbal including on-line delivery and written) and presentation skills in both English and Arabic.
- Additional Turkish or French would be a plus
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, tuition assistance and training resources, we will help you meet your immediate responsibilities and your long-term goals.
- Working remotely from home or any other work location
- Working flexible hours - flexing the times you work in the day
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and researc
