Customer Success
2 weeks ago
**Your Career**:
**Your Impact**:
- Own overall relationship with assigned clients, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
- Maintain and develop customer success strategies and best practices.
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends to identify areas of improvement.
- Work with the sales and marketing team to drill customer references and develop case studies
**Required Skills and Qualifications**
- 3-5 years of experience in communications, marketing, sales, account management, or customer success.
- Excellent English.
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities
**Plus**:
- Good knowledge of Google Workspace and Salesforce.
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