Professional Services Project Manager

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: PS Project Manager

Location: Cairo, Egypt

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts, and transacts with business. NCR’s assisted

Professional Services Project Manager Responsibilities
- Develop and manage detailed schedules to deliver technical and consulting services customers
- Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs
- Develop and communicate project schedule, status, risks and issues to all levels of stakeholders, ranging from technical staff to executives
- Manage customer escalations, coordinating with customers and stakeholders (e.g., executive team, sales, technical account managers, etc.)
- Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
- Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers
- Ability to manage large scale commercial projects and lead executive stakeholder meetings and communications
- Ability to work cross functionally with NCR support, engineering, product teams to resolve complex customer problems
- Contribute to and continue to evolve the PS Project manager tools and processes
- Summarize key customer projects on a monthly basis;
- Act as an advocate for change and constantly iterate upon the revision/improvement of processes, procedures, and templates

Professional Services Project Manager Requirements
- Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)
- Bachelor's degree in engineering, computer science or related field
- Demonstrated progressive experience working as a project manager on IT-based projects
- Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus.
- Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts
- Experience using various project management and/or agile tools
- Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment
- Excellent customer-facing and internal communication skills
- Great written and verbal communication skills
- Solid organizational skills, including attention to detail and ability to handle multiple priorities
- Demonstrated ability to think strategically about business, products, and technical challenges

Ability to manage and successfully run customer projects like a business:

- Create consistent and concise exec-level status reporting both internally & externally
- Find creative solutions to project challenges before they become an escalation
- Establish strong, trusting relationships with management or other influential roles within the customer's organization
- Ensure revenue can be recognized immediately following the completion of the work (swiftly execute Change Orders as needed)

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military ser