Head of Operations Center

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

The **Operations Center**is a vital part of **Customer Services Managed Logistics (CSML)**and plays a key role in our mission: delivering the right parts to the right place at the right time - reliably, efficiently, and with full customer focus.

This role holds **end-to-end responsibility**for managing the complete order and delivery lifecycle - from order entry and material planning to on-time shipment and returns handling. With direct customer interaction, your mission is to ensure seamless execution, high service quality, and fulfillment of delivery commitments.

As **a Manager of the Team**, you not only drive operational excellence but also lead and develop your team. You are accountable for meeting performance and productivity targets, while fostering a collaborative, empowered, and globally connected ONE-team culture.

**Tasks and Responsibilities**
- Lead and manage the Operations Center, ensuring efficient use of resources, performance, quality and compliance of the service logistics processes.
- Take full ownership of all logistics processes—from order entry through to returns management.
- Assume end-to-end responsibility for material ordering and monitor relevant KPIs to achieve organizational goals.
- Actively manage stakeholders, including customers, country organizations, zone management, and headquarters.
- Execute the CSML strategy in alignment with the overarching Customer Services strategy of Siemens Healthineers.
- Initiate and lead logistics projects utilizing project management and HPS methodologies.
- Design effective workflows and professionally handle escalations.
- Onboard and continuously support new team members with the aim of establishing a globally connected ONE-Team.
- Identify and realize cost-saving potentials within your area of responsibility, in close cooperation with global functions.

**Qualifications and Experience**
- At least +8 years of solid professional experience in Logistics, Customer Service and/ or Finance with a deep understanding of transactional processes.
- Initial experience in leading and developing internationally or globally responsible teams is highly advantageous.
- Strong communication and presentation skills, especially when engaging with senior management.
- Proven strengths in customer orientation, stakeholder management, and building high-performing teams.
- Fluent English skills are required; additional languages are a plus.
- Excellent IT skills, especially in SAP, Office 365, and ideally Power BI.

**Who we are**:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

**How we work**:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.