Performance Analyst
2 weeks ago
Gather performance-related data from various internal systems (CRM, BI tools).
- Analyze loan officer and branch performance metrics, including issuance, collection, cross-selling, and product penetration.
- Identify trends and patterns in performance data to support decision-making.
- Develop and maintain performance dashboards for real-time visibility.
- Present insights and findings to the Business Performance Manager and other stakeholders.
- Prepare detailed performance reports with clear recommendations for improvement.
- Assist in the design and analysis of incentive schemes for loan officers and branches.
- Track the effectiveness of incentive programs, suggesting adjustments to optimize results.
- Work closely with the Business Performance Manager and cross-functional teams (HR, Finance, Product) to ensure alignment of performance initiatives.
- Support loan officer development initiatives by providing insights from performance data.
**Requirements**:
- Bachelor’s degree from a reputable university.
- Minimum 2 years of experience in performance analysis, data analytics, or a related role.
- Experience with Power BI, Looker, or similar tools for reporting and dashboard creation.
- Basic knowledge of SQL to query and manage performance data.
- Familiarity with CRM platforms for tracking loan officer activities.
- Proven experience with workflow automation tools and process improvement.
- Excellent analytical and problem-solving skills with attention to detail.
- Excellent communication skills for presenting data-driven insights.
- Data-driven / decision-making.
- Excellent organizational and time-management skills.
Pay: E£10,000.00 - E£30,000.00 per month
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