Quality Associate

2 weeks ago

القاهرة, Egypt Giza Systems EG Full time

**_Summary_**

The Job holder is responsible for assisting in the implementation, and maintenance of accreditation and quality standards, and processes to ensure compliance with quality principles and practices, also support liaise with a range of internal stakeholders involved in accreditation reviews and other accreditation processes.

**_ Main Responsibilities_**
- Assist, support and perform the target based on transaction quality monitoring and ensure accuracy and effectiveness.
- Monitor and raise violations for issues which impact customer and business and assure to be aligned with violations procedure.
- Support, track and assist on monitor corrective and preventive actions to ensure a proactive approach.
- Compile and write training material and conduct training sessions on quality control activities over operations employees repeated violations.
- Monitor, track and highlight quality issues in the calls and introduce corrective actions for all operation processes.
- Ensure, preserve and optimize calls outcomes meet customer expectations based on company objectives.
- Interpret and implement quality assurance standards and procedures.
- Assist in providing and sharing timely floor dipstick reports on new briefing and updates.
- Define, collect and share alerts whenever an opportunity related to quality, customer experience or cost are observed.
- Maintain confidentiality in all matters related to work and information.
- Perform any other duties assigned to him/her related to the nature of the work.

**Personal Skills**:

- Bachelor’s degree in business administration or any other related field.
- 1 year of experience as a quality specialist in the call center filed.
- Hands on experience with Microsoft Office.
- Knowledge of client and customer requirements.
- Excellent verbal and written communication skills
- Strong organizational and time-management skills

**Technical Skills**:
1. Excellent communication skills
2. Strong attention to detail
3. Proficiency in quality assurance processes
4. Ability to analyze and interpret data
5. Problem-solving skills
6. Familiarity with contact center technologies and systems
7. Ability to provide constructive feedback
8. Time management and organizational skills
9. Knowledge of customer service best practices
10. Ability to work effectively in a team environment

**Education**:
Business Administration

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

Integration

Company Type

Employer (Private Sector)

Job Role

Customer Service and Call Center

Employment Status

Full time

Employment Type

Employee

Job Division

SEGY

Career Level

Mid Career

Years of Experience

Min: 1 Max: 3

Residence Location

Egypt

Nationality

Egypt

Degree

Bachelor's degree

  • Quality Assurance Associate

    1 week ago

    القاهرة الجديدة, Egypt Alcon Full time

    At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...

  • Associate Quality Engineer

    2 weeks ago

    القاهرة, Egypt Sumerge Full time

    At Sumerge, our philosophy is to build great software in great ways. That thinking is at the core of how we approach testing. We use our knowledge of testing and testability to influence better software design, promote proper engineering practice, bug prevention strategies, testability, accessibility, privacy, and other advanced quality concepts across...

  • Learning Associate

    7 days ago

    القاهرة, Egypt Souq.com for E-Commerce LLC - G32 Full time

    The ATS Trans Learning Associate works with their Country L&D manager, Operations Managers, Area Managers, Production Assistants, Delivery Service Provider (DSP), Dispatchers, Drivers and Sort Associates to coordinate all training related activities for the site. The individual in this position will provide ground level training facilitation and...

  • Quality Compliance Coordinator

    5 days ago

    القاهرة, Egypt Viatris Full time

    Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless of...

  • Customer Support Associate

    5 days ago

    القاهرة, Egypt Kotn Full time

    At Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for...

  • O2c Claims and Deductions Associate

    2 weeks ago

    القاهرة, Egypt Nestlé Full time

    **Job Title: O2C Claims and Deductions Associate** Location: Cairo, Egypt Company: Nestlé Full-time *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier...

  • Associate Project Manager

    5 days ago

    القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Project scope management: - Responsible for delivering the agreed outcomes required from the project. - Conduct stakeholder analysis, define and manage customer expectations both stated and un-stated. Project Time management: - Estimate times for all activities and prepare delivery schedule. - Control performance to meet the deadlines...

  • Digital Health Research Associate

    20 hours ago

    القاهرة, Egypt ACCESS Health International Full time

    **POSITION VACANT**:Digital Health Research Associate, ACCESS Health International, Cairo, Egypt **ORGANIZATION BACKGROUND**: ACCESS Health International (AHI) is a non-profit, think tank and advisory group, with the mission of improving access to high-quality and affordable healthcare for all people. AHI advises national and regional governments and the...

  • P2p Associate Accountant

    2 weeks ago

    القاهرة, Egypt Majid Al Futtaim Full time

    Description **JOB TITLE** Purchase to Pay Associate Accountant | Majid Al Futtaim Global Solutions | Finance **ROLE SUMMARY** This position is based in Majid Al Futtaim Global Solutions (GS). This is a new department which has recently been setup for all the wholly owned subsidiaries of MAF. GS is responsible for all the transactional accounting...

  • P2p Associate Accountant

    2 weeks ago

    القاهرة, Egypt Majid Al Futtaim Full time

    Description **JOB TITLE** Purchase to Pay Associate Accountant | Majid Al Futtaim Global Solutions | Finance **ROLE SUMMARY** This position is based in Majid Al Futtaim Global Solutions (GS). This is a new department which has recently been setup for all the wholly owned subsidiaries of Majid Al Futtaim. GS is responsible for all the transactional...