O2c Claims and Deductions Associate

2 weeks ago

القاهرة, Egypt Nestlé Full time

**Job Title: O2C Claims and Deductions Associate**

Location: Cairo, Egypt
Company: Nestlé
Full-time

***

Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Manage all transactional process and documents for Claims and Deduction Process

A DAY IN THE LIFE

**Processing**
- Upload claims received “Customer / Sales” on the GMB.
- Monitor the workflow on the DM tool and resolution Cockpit.
- Clear deductions Vs credit notes.

**Compliance**
- Ensure First Time right for capture claims.
- Ensure the uploading done on time and with the SLA
- Ensure the follow ups to be done based on the agreed timing

**Optimization**
- Lead on enhancement projects to improve our KPIs, KRIs and NPS

**Stakeholder Management**
- Develop and maintain a strong network with other streams and other NBS streams to promote the End-to End mindset within the team
- Ability to escalate issues professionally Participation in the operational reviews with the market and back up the moderatos if required

**Knowledge Acquisition**
- Develop a fair understanding of the order to cash end-to-end process to understand the impact of all processes on stakeholders

**ARE YOU A FIT?**
- Proficient analytical skills. Background in Accounting is an advantage.
- Good communication and negotiation skills.
- Language skills - fluent in English and local language requirement.
- Experience in Microsoft Office
- 1-2 years of experience

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