Traffic Manager

1 week ago

مصر, Egypt DigiSay Full time

**The Big Picture**

DigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay's objective is to become one of the biggest digital media companies in the EMEA region using technology and targeting the global market and making sure it's a great place to work for.

**About the Role**

**Responsibilities**

Ticket Assignment:

- Receive and review incoming client tickets or requests for services.
- Prioritize tickets based on urgency, client needs, and operational capacity.

Workflow Management:

- Monitor the progress of assigned tickets and ensure timely resolution.
- Coordinate with team leads and project managers to allocate resources and prioritize tasks as needed.
- Identify bottlenecks or issues in workflow and implement solutions to optimize efficiency.

Communication and Coordination:

- Serve as the main point of contact between clients and the operations team regarding ticket assignments.
- Communicate ticket status updates, deadlines, and any changes in project scope to relevant stakeholders.
- Collaborate closely with team members to ensure clear understanding of ticket requirements and expectations.

Quality Assurance:

- Conduct periodic reviews of completed tasks to ensure quality standards are met.
- Provide feedback and guidance to team members to support continuous improvement and development.
- Address any issues or concerns raised by clients or team members regarding ticket assignments or project execution.

Documentation and Reporting:

- Maintain accurate records of all client tickets, assignments, and project status updates.
- Generate regular reports on ticket assignment metrics, workflow efficiency, and team performance.
- Analyze data and trends to identify opportunities for process improvement and optimization.

**Requirements**:

- Bachelor's degree in Business Administration, Communications, or related field.
- 8+ years of experience in project management, operations coordination, or a similar role, preferably in the YouTube Content Management..
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively in a dynamic environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and clients.
- Proficiency in project management software and tools, such as [mention relevant software].
- Attention to detail and a commitment to delivering high-quality results under tight deadlines.

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