Servicenow Business Analyst

2 weeks ago

Nasr City, Egypt Advansys Full time

**Job Summary**:

- Collaborate with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
- Translate business needs into functional specifications and user stories.
- Lead workshops and discovery sessions to identify process improvement opportunities.
- Work closely with ServiceNow developers and administrators to ensure solutions meet business needs.
- Serve as a liaison between business units and technical teams.
- Support testing efforts including test case creation, UAT coordination, and defect tracking.
- Monitor and report on project progress, risks, and issues.
- Ensure compliance with ITIL best practices and organizational standards.
- Provide training and support to end-users and stakeholders.
- Stay current with ServiceNow platform updates and new features.

**Requirements**:

- Bachelor’s degree in Information Technology, Business Administration, or related field.
- 5+ years of experience as a Business Analyst, with at least 3 years focused on ServiceNow.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or GRC.
- Experience with Agile/Scrum methodologies.
- Excellent analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- ServiceNow Certified System Administrator (CSA) or other relevant certifications preferred.

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