Operations Manager

Cairo

7-12 Years

Egypt

**Job Description (Posting)**

Technical Skill Set required to perform above tasks:

- Technical expertise in SAP Basis area with minimum of 5+ years of experience.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
- Arabic Native Speaker
- English Proficient level

Scope for the career
- Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
- Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
- Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position.
- Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
- Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)

Key tasks comprise the following:

- Technical Architecture, Landscape issues/ queries guidance to end customers.
- Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
- Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
- Supports in de-escalations of critical customer situations
- Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributes to customer release and maintenance activities
- Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executes and supports problem management and continuous improvement

**Job Family**

Delivery Transaction

**No. of Positions**

1

**Job Description (Posting).**

**Technical Skill Set required to perform above tasks**:

- Technical expertise in SAP Basis area with minimum of **5+ years** of experience.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
- ** Arabic Native Speaker**:

- **English Proficient level**

**Scope for the career**
- Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
- Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
- Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. _Generally this exposure is not available in any regular SAP Basis position._
- Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
- Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)

**Key tasks comprise the following**:

- Technical Architecture, Landscape issues/ queries guidance to end customers.
- Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
- Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
- Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
- Supports in de-escalations of critical customer situations
- Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
- Contributes to customer release and maintenance activities
- Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
- Executes and supports problem management and continuous improvement

**Qualification**

B-Tech

**Employee Group**

Contract

**Entity**

BSERV

**Auto req ID**

1482986BR

**Expected Date of Closure**

30-Mar-2025

**Reporting Manager Designation**

GLOBAL DIRECTOR

**Skill (Primary)**

Domain Competenci