Operations Project Manager

**Overview**

The Operations Project Manager is responsible to supervise handling operations activities for efficient process monitoring and responding to clients according to set quality & performance standards of the Health Operations. The incumbent will support Egypt HOO in handling the Ops platform (TPA & IPMI) in co-ordination with the Functional Managers as per the Health Ops LoB structure. He is also responsible for helping the team to be client-oriented to deliver quality actions, promote productivity and efficiency.

**Key responsibilities / What you do**
- Collaborate with functional managers to maintain the SLAs.
- Maintains the reports of different functional areas as requested.
- Provides hands-on assistance to the team members in day to day work and in communication with the clients.
- Prepares & Maintains Daily, Weekly & Monthly Process Report and check-lists.
- Contributes to sustainability knowledge management.
- Develops and monitors the skills to fulfill the tasks requirements and enable motivation of staff and encourage their professional growth.
- Suggests training requirements of staff to ensure productivity and growth.
- Assist Egypt HOO in overall supervision of the Customer Operations, Claims and Policy Management departments (both TPA & IPMI) and monitoring departments performance.
- Contributes in operating, developing, implementing high end policies.
- Act as OPS project manager for high end projects.
- Responsible in implementation of the core processes.
- Suggest updates in policies and procedures within the department to be followed by the staff members.
- Ensures tasks of the team member requirements are fulfilled according to operational measures.
- Monitors & ensures targets and reporting targets are achieved.
- Ensures high level of quality in daily tasks.
- Monitors and follow-up on the performance of the department based on agreed performance targets.
- Ensures high quality customer service is provided at all times by developing quality standards.
- Ensures that communication requirements are being adhered to in a timely and professional manner.
- Takes responsibility of any task/project assigned by Egypt HOO.
- Manages targets and quality check of data & efficiency of the staff members.
- Collaborate with different functional units and different external stakeholders to ensure Egypt Ops targets are achieved.

**Key Requirements / What you bring**
- Bachelor’s / Master’s Degree.
- 2+ years of relevant experience in a similar management role.
- Expertise in delivering high-quality program outcomes according to the scope, work plan, quality standards and budget.
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

54612 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer

**Job Level**:

- Professional

**Location**:

- Cairo, EG**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- Nextcare Egypt

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 54612

**Position Cluster**:

- Non-Executive