Head of Servicenow Development

**About the role**:
Role Overview:
Within Orange Business Services CIO, the ServiceNOW (development) Team lead manage a transversal SW developer, across multiple SNOW platforms and projects hosted at ServiceNow cloud, which is used for highly customized customers, large & complex deals to provide an innovative ITSM, CSM, TSM & ordering solutions. This SW lead will be working across OB to set the best practice, and modular way of development on SNOW PF and integrating with customers and OB eco systems, this practice should be used by GDO & IB in customizable way to serve our customers’ needs.

Duties and Responsibilities:

- Design and build the needed SW development practice to allow different development team to work on same platform.
- Responsible to participate with Technical Architects and Developers on enhancement/change request to understand better the business and technical requirements.
- Code review, to make sure it is following the development standards and design patterns.
- Act pro-actively to prevent/reduce future bugs/defects.
- Provide effective reporting on team productivity and metrics on a periodic basis.
- To lead and manage a team of software developers, supporting them in building industry

Leading, search engine optimised, robust and innovative software solutions that are fit for

Purpose.
- To develop a strategy for the team to meet the company’s goals and objectives, and to improve

The quality of the service it delivers internally and externally. To plan and monitor the successful

Implementation of this strategy.
- Responsible for the quality and technical approach taken by team members, ensuring it is in-line

With the company strategy - and that projects are delivered on time and on budget.
- Creating and maintaining a professional culture within the team, where individuals take

Ownership and are fastidious and proud of delivering excellence and quality.
- To drive the strategic direction of our products & services considering emerging and

Legacy technologies
- To oversee strategy for both product and bespoke code base platform definition and

Implementation
- To strategically decide whether we can inherit existing /support legacy code bases - and how

We handle our growing levels of software support
- To devise a tactical plan which can be collaboratively carried out by the team - to implement

Improvements to our products, services, processes, and knowledge sharing within the team
- To plan for team growth considering the blend/level of skills required within team
- To assist in resourcing decisions
- To review project progress and overview of the performance of all individuals in team
- To coaching and performance manage where necessary
- To facilitate the smooth delivery of all projects, enhancements and support delivered by the

Team
- To make sure that all team members have the latest in-depth knowledge of all onsite and

Relevant offsite aspects at the heart of all decisions on projects or enhancements that they

Make
- To facilitate technology and methodology decision making throughout team, including

Standardization of system architecture, reusable code base development, versions of

Software tools, best practice, source control and deployment processes
- To have a clear task list and plan for inducting new members into the team and bring them

Up-to-speed as quickly as possible
- To make sure that all training and support that team members require is delivered internally

Or externally

Software development
- To keep up to date with the latest software development technologies and methodologies
- To drive consistent standards and approaches throughout the team
- To write clean and healthy structured, well documented code
- To build future-proof reusable core code libraries, which can be shared, in-order to drive

Further efficiencies throughout the team
- To deliver code which is well tested and consistently error free
- To design and build database schemas with integrity and scalability with data access layers

That are optimized for performance and security

**About you**:

- A bachelor’s degree in Computer Science/Engineering (or a related field).
- 10+ years of SW development.
- 2+ years of experience in a multinational environment.
- 3+ years of management
- Excellent knowledge in Java, JavaScript, (or C++), APIs and Web Services concepts (REST, SOAP), Database Management, Design, and SQL.
- ServiceNow is a plus
- A senior level software developer with strong and successful technical lead experience
- Experience of leading a team of developers
- Advanced level (knowledge and experience) of programming languages and methodologies
- Experience of managing, directing and motivating staff to deliver projects with stretching

Scope and objectives
- Highly numerate and literate, with the ability to produce top quality written specifications

And strategy and implementation communication
- Proactive and highly organised, with strong time management and planning s