Process Improvement Analyst(vois)

7 days ago


مصر, Egypt Vodafone Full time

**Role purpose**: Cross Over function to support the organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers and realize efficiency

**Key accountabilities and decision ownership**:

- Challenge stakeholders to maximize opportunities from process improvement initiatives
- Champion the need and benefit by utilizing a structured approach to business process improvement.
- Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.

**Core competencies, knowledge and experience**:

- Experience of working to and performing against set targets
- Ability to deal positively and professionally with difficult situations which may arise
- Ability to deal with the unclear requirement
- Proactive attitude - must have ability to take initiative to get the job done
- Excellent working knowledge of Excel, Word, Power point, Outlook

**Must have technical / professional qualifications**:

- Basic knowledge of concepts of productivity analysis and functional sizing methodologies like Gartner FFPA, IFPUG FP, IFPUG SFP, Impacted FP, SNAP, Non Functional Requirements Sizing
- Good knowledge in software delivery models
- Good Knowledge in SAFe
- Understanding of business process improvement concepts
- Good negotiating, presentation and influencing skills
- Good Data manipulation, reporting and skills including Excel, Reporting Services, Power BI

_VOIS #movewithus



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