Rtm Coordinator

**Company Description**
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
**Job Description** What’s On Your Plate?**
- Executes plans and ensures effective implementation of schedules.
- Administers Call Center Agents’ scheduling.
- Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.
- Reconciles daily attendance with agents' schedule and time in/out reporting in coordination with the Team leader.
- Create and deliver daily, weekly and monthly WFM reports. - Communicate changes to scheduling to ensure suitable daily resource coverage.
- Maintain a running report of attendance records.
- Schedule measures for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
- Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.
- Ability to facilitate daily operations updates.
- Manage non-productive time request process, ensuring activities are planned without impacting SLAs - Perform any additional related tasks.

**What did we order?**
- Proficiency in MS Office software. Good Business Writing Skills.
- Good Presentation Skills.
- Good Analytical Skills
- Good Communication Skills.
- Dynamic. Ability to work under pressure. Team Player.
- Initiative.
- Attention to Detail
- Ability to handle Multiple Tasks
- Problem-Solving: Analytical Skills
- Educational Background: Bachelor’s Degree in a related field
- Professional Experience: 1 Year of work Experience in the call center industry.
- Proficient in the English Language.