Supply & Projects Planner, Northern Africa

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

**Supply**:
Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen.

If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships.

Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

**About the role**:

- Reckitt is looking for an inspiring Customer Service Manager to shape the heart of our customer experience. Your role will extend beyond managing day-to-day service interactions; it involves nurturing multicultural teams to cultivate excellence in everything we do. You will be the champion of our customer-first approach, empowering your team to create meaningful connexions and ensuring every interaction is a step towards a brighter future. Enhance your leadership journey with us, where your innovative spirit and dedication to service can truly make an impact.**Your responsibilities**:

- Provide stellar customer service by representing and understanding the distinct needs of our customers.
- Manage team operations to ensure effective problem resolution, capacity planning, and smooth supply chain coordination.
- Work closely with cross-functional teams to maintain optimal inventory levels and on-time product delivery.
- Establish and deepen customer relationships, ensuring seamless transactions and service quality.
- Identify and action opportunities to improve business processes and customer satisfaction.
- Motivate and guide your team to optimise workflows and amplify service excellence.

**The experience we're looking for**:

- Solid background in customer service with a grasp of commercial insights and technical know-how.
- Demonstrated success in collaborating for project delivery with various stakeholders.
- Proficient in identifying and meeting the unique requirements of customers.
- Experience in team leadership, with an ability to foster a strong customer-oriented culture.
- Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.
- Supply chain, logistics, and business process improvement expertise.

**The skills for success**:
Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

**What we offer**:
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.

We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

**Equality**:
We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.