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Change Control Analyst

2 weeks ago

مصر, Egypt Teradata Full time

Teradata aligned the Change Control Teams in the GSO, US, EMEA, APAC and Hyderabad under one umbrella, the GSO Global Change Control Team with the focus on CC Automation, DevOps, CC Process Optimization and Remote CC delivery.

Teradata Global Support Operations is expanding and building capabilities to further drive our company and function’s transformation.

This is a fast-paced high tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24. Some local and regional travels may also be needed.

**Key Responsibilities of the Change Control Analyst**:
Provide high quality change control services to Teradata Customers though:
Pre-CC consultation and Preparation
CC Coordination, schedule and planning
CC implementation remotely and on-site
Use CC Automation Tools and Templets

Contribute to CC template improvements
Work close with the CC COE when problems occur requiring deep technical and problem resolution skills
Share knowledge and experience with other team members
Actively engaged in new technology learning and adoption
Provide onsite Incident support if it is required

**Experience and Qualifications**:
Passion for customer satisfaction and continuous improvement
Experience working in a virtual team with different cultures
Good written and oral English communication skills
Have strong organizational skills, self-starter and self-directed
2+ years’ experience in a computer related technology field
Working knowledge of OS like Linux, UNIX, and Windows, basic networking and any hardware skills are preferred but optional
Experience working customer services role (plus)
Ability to travel and work under pressure

**Preferred Education**: BS degree in computer science, computer engineering or an equivalent discipline
French, German or Italian Language skills are required