Quality Assurance Specialist

**Job Summary**: The Contact Center Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality of customer service provided by the organization's contact center. This role is essential in ensuring that customer interactions meet or exceed established performance standards, adhere to company policies and procedures, and...

**Job Summary**: The Quality Assurance Manager is responsible for developing, implementing, and managing quality control systems designed to ensure continuous service delivery that meets or exceeds client and company standards. This role involves analyzing customer feedback, monitoring service interactions, and implementing strategies to enhance service...

**Key Responsibilities**: - Manage, mentor and motivate the QA team to achieve performance targets. - Conduct regular team meetings, performance reviews and training sessions. - Delegate tasks and monitor team progress, ensuring timely and effective quality assessments. - Develop, implement and maintain robust QA processes, policies and procedures. - Ensure...

Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler®, Lee® and Rock & Republic®, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over 140 retail stores across the globe. Our global company employs more than 15,000 people in 65 countries, with world headquarters in Greensboro, North...

Execute manual and automated tests to ensure the software meets both business and technical requirements. - Identify, document, and track defects and issues using tools such as **MS Azure DevOps**. - Use **Postman** or similar tools for **System Integration Testing**. - Collaborate with developers and stakeholders to understand requirements and provide...

Reviewing and analyzing system specifications. - Create logs to document testing phases and defects. - Report bugs and errors to development teams. - Help troubleshoot issues. - Conduct post-release/ post-implementation testing. - Work with cross-functional teams to ensure quality throughout the software development lifecycle. - Develop test cases, analyze...

Assists the Organization in meeting customer quality standards, develop procedures in collaboration with projects’ teams, process improvement plan and QA/QC procedures, and applies the quality management principles associated with ISO-9001:2000, CMMI and/or any other international standards for greater competitive advantage. - Develops plan and executes...

Hiring Alert: QA Specialist (Arabic Speaker Preferred) Position Title: QA Specialist (Arabic Speaker Preferred) Location: Egypt, Jordan - Remote position Desired Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: Minimum 4 to 7 years of experience in software quality assurance or a related...

The Role **Requirements**: Personal Skills - Bachelor's degree in business administration or any other related field. - 1 year of experience as a quality specialist in the call center filed. - Hands on experience with Microsoft Office. - Knowledge of client and customer requirements. - Excellent verbal and written communication skills - Strong organizational...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...