Service Business Operations Leader, North East

3 days ago


مصر, Egypt GE Healthcare Full time

**Job Description Summary**: The Service Business Operations Leader will drive Business Processes and own the wing-to-wing P&L for GE Healthcare Services, North East Africa region. He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.

**Key responsibilities**:

- Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
- Lead the team in ensuring timely and accurate billing of customers for contract and non-contract services
- Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
- Drive Service End of Life processes
- Work with local and regional teams to identify, execute and monitor P&L productivity initiatives
- Provide analytical and operational reporting to drive execution of revenues and costs
- Support Finance team during month, quarter and year-end financial closing
- Manage and develop a team of Business Operations Specialists
- Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
- Follow the GE Healthcare Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issues.
- Ensure compliance with regulatory requirements

**Qualifications/ Requirements**:

- Bachelor’s Degree in Business or related field of study
- Minimum 5 years of progressive work experience in a business environment
- Experience in team management
- Demonstrated ability to challenge the status quo and drive process improvement
- Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change
- Excellent verbal and written communication skills
- Strong interpersonal skills

**Additional Information**:
**Relocation Assistance Provided**:No



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