Customer Success Specialist
3 days ago
Provide strategy and guidance to maximize product adoption and best practice adherence resulting in measurable business impact.
- Meet & exceed renewal and expansion forecasts and quotas for existing accounts.
- Identify new opportunities and areas for growth and expansion.
- Understand Customers’ goals and objectives.
- Utilize resources offered by internal cross-functional counterparts in Support, Services, Product, Marketing and Sales to help customers grow and mature.
- Assess and track customer health, communicating what's working and what's not through regular pulse updates.
- Be the Customer advocate for new product ideas or product issue resolution, while managing reasonable customer expectations.
**Job Requirements**:
- Strong organizational and time management skills and the ability to manage multiple customers and projects simultaneously
- 3+ years in client-facing roles for software companies, or other relevant work experience
- Bachelor’s Degree
- Familiar with industry terminology, strategies and best practices across legal, professional services, healthcare/life sciences, and enterprise software in general.
- Excellent written and oral communication skills with a wide range of audiences.
- A bias towards action and an ability to work independently and as part of a distributed remote team.
- Innovative and assertive, with the ability to pick up new technologies and assess situations quickly.
Application Question(s):
- Do you consider yourself Fluent English Speaker?
- How many years of experience do you have as a customer success specialist/ account manager?
- How many years of experience do you have in the software industry?
- What is your current net salary?
- What is your expected net salary?
-
Customer Success Specialist
1 week ago
مصر, Egypt OTO Full timeHello from OTO, your passport to seamless shipping in the dynamic MENA landscape! As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally. In the quest to...
-
Associate Customer Success Specialist
2 weeks ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Associate Customer Success specialist - French **Job Description**: The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role...
-
Senior Customer Success Specialist
3 days ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Senior Customer Success Specialist (Quality Analyst) **Job Description**: The Senior Customer Success Specialist supports an existing customer base with a moderate to high level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while...
-
Customer Success Specialist
1 day ago
مصر, Egypt Shell Full time**The Role**: **Job Purpose**: This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and...
-
Customer Success Specialist
2 weeks ago
مصر, Egypt ArabyAds Full timeArabyAds was founded in 2013 and we help our clients to acquire customers at scale using data & technology across diverse set of digital advertising inventories which are managed through four of our platforms i.e. Boostiny (social commerce), iConnect (influencer marketing), Adfalcon (programmatic advertising) & DeviceBoost. We are a team of +260 passionate...
-
Customer Success Specialist
1 day ago
مصر, Egypt Chefaa Full time**Responsibilities**: - Responsible for handling customer inquiries and concerns through our inbound/outbound channels. - Tracking customer experiences across online and offline channels, devices, and touchpoints. - Work in conjunction with various departments and team members to enhance customer services, brand awareness& retention. - Ensure customer...
-
Customer Success Account Manager
2 weeks ago
مصر, Egypt Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
مصر, Egypt VMware Full time**Your next adventure at VMware is only a click away!** At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights. **Why will you enjoy this new opportunity?** If you are passionate about delivering exceptional Customer Experience at scale for...
-
Senior Customer Success Specialist
5 days ago
مصر, Egypt Nagwa Full time**Summary** **Responsibilities** - Develop and implement a well-planned customer onboarding program to ensure the client’s understanding of all the company’s products and services - Develop and implement different activities and plans to ensure that our new clients are using the product effectively and efficiently - Analyze data of customer usage to...
-
Customer Success Manager
2 weeks ago
مصر, Egypt Canonical - Jobs Full timeDo you believe that a company's success is defined by the customer experience it offers? **As a customer success manager you will**: - Onboard new Canonical customers and introduce them to our products and support processes. - Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives. - Assist...