Implementation Specialist

**Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to **make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all businesses. We are one of the fastest growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as "One of the most promising UAE-based startups" and are backed by world leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale ups in the HRTech space across the region. We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic and unpretentious versions of themselves. The main goal of Customer Success is helping Bayzat’s customers meet, and surpass, their objectives at work. Customers expect Bayzat to help them become better at their job and perform at a higher level for their company, and the Customer Success team helps them achieve that. As an essential member of the Customer Success team, you will be responsible for ensuring that the required documentation to configure a customer’s account on Bayzat is clearly communicated to the customer while working closely with the client to collect all documents in a timely manner. **What will you be doing?**: - Initiate implementation of the customers Bayzat account by functioning as the primary point of contact for the client from the stage of documentation collection to the completion of account configuration - Assess the client’s needs by understanding how the clients HR and Finance functions operate and ensure complete alignment between customer requirements and Bayzat’s functionality to ensure that the platform can accommodate the customers’ requirements - Own document collection and verification of data accuracy. After identifying the customers’ requirements, the Implementation Specialist will need to use Bayzat’s onboarding sheet to collect all aspects of data for configuration of the platform. The Implementation Specialist will also be responsible in explaining, in detail, to the customer how to complete the onboarding sheet and provide client support as required. Once all information is provided by the customer, the Implementation Specialist will confirm that all data is accurate prior to passing documentation to the onboarding team - Work closely with internal departments to ensure that the onboarding process is being adhered to - Take ownership of the turn-around time (TAT) taken to collect all required documents from the customer for an effective Bayzat account configuration - Strict adherence to predefined KPIs & SLAs that ensure documents are collected in a timely manner **What are we looking for?**: - 2-3 years of relevant experience - Fluent in Arabic & English - Be customer service oriented - Have extensive technical knowledge - Ability to multi-task - Strong ability to identify and troubleshoot issues in a timely manner - Be a team player who can build and maintain close relationships with a wide range of internal and external stakeholders - Be passionate about technology - Have the ability to analyse and extract research data - Have excellent interpersonal, verbal and written communication skills - Strong strategic, critical thinking skills and problem-solving ability - Obsessively organized and detail oriented - Experience working in a high-growth environment