Senior Manager, Implementation

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Managed Services Technical Delivery Specialist - Visa Consulting & Analytics**

**What a Technical Delivery Specialist does at Visa**:
As the Technical Delivery Specialist, you will lead and oversee a delivery technical solution implementations for our clients. You and your team will work with our key issuing partner’s environment helping them to deliver digital capabilities which enable best in class customer experiences for their end users. You will operate in a consulting environment focused on large programs, project management and implementations delivered through a consulting skillset.

You will:

- Lead and oversee the end-to-end Client engagements
- Build strong relationships with clients to deeply understand their business and challenges
- Identify and solve both client and internal challenges to help us execute efficiently and effectively
- Build strong relationships with internal stakeholders and liase with cross functional teams to identify delivery support required and create recommendations on resource model to achieve desired outcomes
- Manage stakeholders in complex environments and at senior levels - across the client and Visa
- Playback results and success of programme to clients, leading to renewed contracts and programme extensions
- Document processes, key learnings and best practices in artefacts that can be reused across the team
- Be a strong people leader ensuring you get the best from your team

**Key Competencies**:

- **Active Contributor to Team Success** - Actively participating as a member of the Managed Service Team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals.
- ** Decision Making** - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences.
- ** High-Impact Communication** - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others’ thoughts and actions.
- ** Tenacity**:

- Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate.
- ** Building Strategic Work Relationships** - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).
- ** Driving Execution** - Translates requirements into actions by determining action steps and milestones required to implement a specific business initiative, adjusts activities or timelines as circumstances warrant.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:

- 5 - 10 years experience leading and/or overseeing implementation project deliveries
- At least 3-5 years experience in management consulting firms, ideally with focus on large scale implementations / change management / processes optimization
- Deep understanding and empathy of customer needs and commercial drivers
- Technical competence to be able to communicate with a wide range of stakeholders -architects, UX practitioners and the development team essential
- Working in Agile environments is valuable, specifically the Scrum framework
- Able to keep pace with emerging technologies and genuine desire to be across new product desi