Customer Service Representative

3 days ago

Cairo, Egypt Callnovo Full time

**Position: Customer Service Representative**

**Company: Callnovo Inc.**

**Location: Remote**

**Working Hours**: Monday to Friday, 9am to 6pm (1-hour unpaid lunch break)

**Responsibilities**:

- Answer customer calls and respond to inquiries promptly.
- Address missed calls effectively.
- Handle online chats and provide timely responses to customer questions.
- Support social media channels by replying to customer messages and comments.
- Record and process work orders in detail.
- Collect and relay customer feedback and complaints to help optimize products and processes.
- Continuously learn product knowledge and complete tasks assigned by the supervisor.

**Requirements**:

- Open to all genders.
- College degree or above.
- Fluent in English and German.
- 1-2 years of telephone customer service experience.
- Strong communication and learning skills.

**Preferred Experience**:

- Experience in e-commerce and technical support.

Pay: E£48,000.00 - E£65,000.00 per month

Application Question(s):

- How many years of call center experience do you have?
- How many years of e-commerce experience do you have?
- How many years of experience do you have in technical support for electronic products?
- Are you familiar with smartwatches or other electronic products?
- What is your level of proficiency in German?
- What is your level of proficiency in English?
- What is your current employment status? When can you start a new job?

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