IT Support Engineer

1 week ago

القاهرة, Egypt Property Finder Full time

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder's most recent valuation secures our status among the Middle East's emerging unicorns, affirming a growth-oriented identity.

Over the years, we've expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.

As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

**Position Title**
- IT Support Engineer**Reports To**

Head Of IT Operations

**Position Summary**

We are seeking a highly skilled and experienced IT Support Engineer to join our dynamic team, working across our New Cairo and Mohandessin sites. In this role, you will provide advanced technical assistance to our employees, ensuring the prompt resolution of complex technical issues. Your expertise will be crucial in maintaining high levels of satisfaction and contributing to the continuous improvement of our support processes.

**Key Responsibilities**
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Responding in a timely manner to service issues and requests.
- Following up with clients to ensure the problem is resolved.
- Providing technical support across the company (this may be in person or over the phone).
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary
- Testing new technology.
- Possibly training junior staff.

The Person

**Desired Qualifications & Experience**
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in technical support or a similar role.
- Strong expertise in diagnosing and troubleshooting hardware, software, and network issues.
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical users.
- Proficiency in Windows/Mac OS.
- Experience with support ticketing systems and remote support tools.
- Relevant certifications (e.g., CompTIA, Cisco, Network+)) are preferred.
- Languages: Very Good command of English (oral/written).

**Our promise to talent**

We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation.

Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth.

Overall it is a place **for you to be your best self.**

**Property Finder Principles**
- Move fast and make things happen
- Data beats opinions
- Don’t confuse motion with progress
- Failure is success if we learn from it
- People over pixels

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