Technical Support Engineer 1

2 weeks ago

مصر, Egypt Dell Technologies Full time

Technical Support Engineer 1 (Solutions Team)

Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

- Resolve customer-reported issues while working closely with other multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
- Drive operational excellence through quality closures and proper escalation of issues

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 0 to 2 years of experience in a previous technical support role
- Strong knowledge in Virtualization and Linux is a must
- Strong knowledge in PowerEdge server, Networking, Storage
- First-rate interpersonal skills, phone etiquette and work ethic
- Ability to work under pressure with calmness and composure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
- English fluency is a must

Desirable Requirements
- Bachelor's degree
- Data center experience

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

  • Technical Support Engineer 1

    3 days ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Power Protect Team) Join us as a Technical Support Engineer on our Product Services team in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable...

  • Technical Support Engineer 1

    2 weeks ago

    مصر, Egypt Dell Technologies Full time

    Technical Support Engineer 1 (Converged Infrastructure) Join us as aTechnical Support Engineeron ourProduct Servicesteam in Cairo, Egypt to do the best work of your career and make a profound social impact. What you’ll achieve As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that...

  • Technical Support Engineer 1

    5 days ago

    مصر, Egypt RSA Full time

    **Technical Support Engineer 1 - Archer** RSA, is the premier provider of security, risk and compliance management solutions for business acceleration. RSA helps the world's leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration,...

  • Archer Technical Support Engineer 1

    23 hours ago

    مصر, Egypt RSA Full time

    **Archer Technical Support Engineer 1** **Principal Accountabilities**: - Applies technical support expertise to resolve customer issues. - Identifies and provides resolutions to technical problems. - Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. - Uses trouble-shooting tools, content and analytical practices...

  • Technical Support Engineer

    7 days ago

    مصر, Egypt Abou Ghaly Motors Full time

    **Job Information**: Number of Positions **1** *** Business Line **Automotive** *** Function **Technical Support** *** City **Mehwar El Moshir** *** State/Province **Cairo** *** Country **Egypt** *** Zip/Postal Code **11311** *** - To assist support and coach the service staff in the technical issues insuring that all the technical procedures in...

  • Technical Support Engineer

    1 week ago

    مصر, Egypt Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineering

    2 weeks ago

    مصر, Egypt Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Technical Support Engineer

    7 days ago

    مصر, Egypt Pelcro Full time

    Empowering businesses to deliver a 7-star experience As a leading subscription and membership management platform with enterprise clients around the world, Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience. We are looking for a Technical...

  • Senior Technical Support Engineer

    2 weeks ago

    مصر, Egypt Orange Business Services Full time

    **About the role**: Act as the point of reference and mentor for the team - Share experience and knowledge within the team - Provide day-to-day guidance and coaching - Guide the newcomers through their induction phase - Technical knowledge and overall skills enhancement - Create, validate and update technical documents and knowledge documents - Responsible...

  • Technical Support Engineer

    2 weeks ago

    مصر, Egypt Rabie Al-Takyeef Factory Full time

    **Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...