Quality Assurance Coordinator/ Customer Service

2 weeks ago

مصر, Egypt InstaShop Full time

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.

**Primary Responsibilities**:

- To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
- Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
- To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
- To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
- To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
- To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
- To provide support for the team on daily subtasks & projects as to identify your next area of growth

**Requirements**:

- Structured thinking & organizational skills
- Be responsible & efficient
- Self-motivated with demonstrated flexibility & adaptability in intense situations
- Strong oral, written & verbal communication skills in English
- Commercial awareness
- Early graduate with a Business background
- Basic knowledge of relevant IT systems

**Job Types**: Full-time, Contract
Contract length: 12 months

Application Question(s):

- How many years of experience do you have in customer support or relevant field?
- Are you comfortable with rotational shifts?
- What is your salary expectation?

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