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Payment Processor
2 weeks ago
-Job description**Why join us?**
- Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference.
- BACS is a product that is owned and operated by Pay.uk. HSBC customers use this product to for bill payers and billers, employees and employers, charities and donors, clients and suppliers, and government. Primarily BACS Direct Debit is the payment option to collect important payments automatically from customers relates to Insurance premiums, other monthly payments. Bacs Direct Credit is used to pay employees in the UK, whether that’s wages, salaries, or benefits, as well as for settling business-to-business invoices.
**What you’ll do**:
- Set Up of services for HSBC Customers to use BACS product / Responsible for handling inbound and outbound calls received from HSBC customers using the BACS product.
- Resolving customer queries over **inbound and outbound telephone calls**, recall of funds and work on Direct Debit Indemnity claims etc.
- Work on payment referrals received on the BACS system and ensure timely closure / Processing of Direct Debit Indemnity claims received from HSBC customers.
- Follow up with external banks within UK for details, confirmation and recall of funds / Co-ordinate with onshore/offshore teams in day-to-day activities.
- Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.
- Ensuring compliance with applicable internal policies and procedures and external regulations.
Requirements- A bachelor’s degree or with equivalent industry/functional experience
- Fluent in spoken and written English
- Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
- Ability to balance quality and quantity (volumes) with primary focus on quality.
- Is self-motivated, pragmatic (sense of urgency is a must)
- Willing to work a flexible schedule to accommodate business needs.
**What additional skills will be good to have?**_ _
- Banking / Payments Products knowledge will be an asset.
- Previous customer service experience will be an asset.
**You’ll achieve more at HSBC**
**Issued By HSBC Electronic Data Processing (Egypt) Private LTD
