Operations Manager

4 days ago

القاهرة, Egypt HSBC Full time

Job description**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Operations Manager -**Wholesale Servicing Operations, GSC Egypt.**

**Principal responsibilities**:

- Manages achievement of performance targets, prevents and mitigates operational losses and utilizes budget and resources within established requirements.
- Develops and implements process management and improvement initiatives to sustain acceptable degree of required performance and achieve business trust.
- Sets and re-evaluates process quality, efficiency and effectiveness of targets, ensuring that performance targets are met, monitors and evaluates customer service levels within their area of operation.
- Ensures knowledge retention in the process by continuously developing and training staff and development of succession plan for all roles, ensuring continuity of service and operational excellence.
- Identifies and manages Operational Risk within the department. Ensures the accuracy and completeness of Management Information and evaluates current procedures and implementing process improvements.
- Ensures the development and implementation of a team and department development plan, addressing the key development areas for the Agent and AMO roles.
- Knowledge of the Business Continuity Plan (BCP) for the business, and of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for Group Centres (GSC’s).
- Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the relevant Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Requirements- Extensive years of experience with multiple years of proven people management experience and communication skills with progressive customer service experience or equivalent.
- Spoken & Written English language skills - / (French is a PLUS), excellent interpersonal, oral and written communication skills required.
- Proven leadership, motivational, analytical, planning communications, organizational, problem-solving, managerial, project management and customer service skills.
- Thorough understanding of the importance in maintaining and expanding account relationships.
- Problem solving, decision making skills and Work force management Knowledge.
- Experience of coaching, mentoring, developing others and motivation skills.
- Excellent excel /PPT knowledge and analytical skills. Transformation/ automation /OPEX understanding.
- Handling different stakeholders and high level of flexibility and agility for change.

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (Egypt) Private LTD

  • Operations Manager

    2 weeks ago

    القاهرة, Egypt Ethics HR Full time

    Management of planned, reactive, and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, and tenant relations. - Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team...

  • Operations Manager

    2 weeks ago

    القاهرة, Egypt Global Study UK Full time

    **About us** Global Study UK is a recruitment agency supporting students in the MENA region. We organise recruitment events in the region we work in. We manage 15 branches from the head office in London **Job description** In this job, you will be joining a growing company, who's operations team are growing at a rapid rate. You will be joining the Office...

  • Operations Manager

    1 week ago

    القاهرة, Egypt Faithful Executive Full time

    The Role **Project Management**: - Manage and oversee projects from planning to execution, including budgeting, resource allocation, timelines, and quality control. - Drive the long-range strategic planning process for operations, ensuring alignment with company goals. - Lead project close-out processes, including quality control meetings, customer...

  • Operation Manager

    1 week ago

    القاهرة, Egypt شركة أطعمة ومشروبات Full time

    The Regional Operational Manager is responsible for the comprehensive management of daily operations across all restaurant branches in various cities of Saudi Arabia. This role ensures a consistent and exceptional dining experience for customers at all locations, while achieving regional sales and profitability targets. The manager leads branch teams,...

  • Operations Manager

    2 days ago

    القاهرة الجديدة, Egypt Employ me Full time

    Location: City Scales Department: Operations Reports to: [Senior Management/CEO] Position Overview Key Responsibilities **⁠ ⁠Manage Daily Operations: Oversee all aspects of production related to engineering models and maquetes, ensuring smooth and efficient workflows.** **⁠ ⁠Team Leadership: Lead, mentor, and develop a diverse team of engineers...

  • Operational Manager

    4 hours ago

    القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Job Purpose: A Senior Operations Manager is responsible for overseeing and managing the day-to-day operations within a Global Customer Support Team. They should have a strong understanding of business operations and be able to develop and implement strategies to improve efficiency, productivity, and profitability. They are responsible for...

  • Senior Operations Manager

    1 week ago

    القاهرة, Egypt Tafaseel Full time

    **_Brief:_** A BPO (Business Process Outsourcing) Senior Operations Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Senior Operations Manager manages a team of managers and ensures that service level agreements are met or exceeded. **_ Key Responsibilities:_** - Manage a team of managers and...

  • Operations & HR Manager

    1 week ago

    القاهرة, Egypt AESG Full time

    AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, Australia, South Africa, Egypt and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds...

  • Policy and Licensing Advisor

    1 week ago

    القاهرة, Egypt Tether Operations Limited Full time

    Created in 2014 by pioneering Bitcoin enthusiasts, Tether USDt was the first stablecoin in existence. Tether is disrupting the legacy financial system by offering a more modern approach to money. Our platforms and tokens lead in liquidity, stability, and innovation, setting the foundation for the future, and we make a significant contribution to a more...

  • Operations Project Manager

    1 week ago

    القاهرة, Egypt Allianz Partners Full time

    **Overview** The Operations Project Manager is responsible to supervise handling operations activities for efficient process monitoring and responding to clients according to set quality & performance standards of the Health Operations. The incumbent will support Egypt HOO in handling the Ops platform (TPA & IPMI) in co-ordination with the Functional...