Senior Service Coordinator

9 hours ago


مصر, Egypt Grundfos Holding AS Full time

Application Deadline:
- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working hours: 40- Employment type: Regular**What we offer?**
Would you like to manage our service plans and establish a network of technical experts that can provide technical support to our customers in Egypt? Do you want to work together with after sales teams to present our customers the best service offerings on the market?

You will be part of the service delivery team in Egypt and along with 15 other technical service specialists with different segment/product focus. You will report to Mr.Anas Ahmed Alzayyat, Head of Service Delivery, NEAS.

**What is the job about?**
- Organize travels and site visits.
- Enter credit memos, returns and warrant credits.
- Coordinate return of defective material from customers, distributors and service centers.
- Assist in executing plans, policies and projects.
- Handle escalated complaints from customers and drive to satisfactory conclusion.
- Prepare monthly performance report
- Support administration tasks in service workshop.
- Personal assistance activities related to Head of Service Delivery department.

**What do you need to apply?**
- Bachelor’s Degree with atleast 2-5 years of experience in managing a service business in a multinational company.
- You have gained experience developing and implementing overall operating processes, preferably within the service environment
- You have strong communication and stakeholder management skills, and you are capable of communicating with high level of the organization on a regional level
- Service sales experience would be a great advantage

**Additional information**
This position is based out of **_New Cairo_**. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

We look forward to hearing from you.

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.



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