Service Coordinator

2 days ago

مصر, Egypt Giza Systems EG Full time

Responsible for Following-up on managed service and Implementation of service level agreements related to operation and support contracts.
- Manages the service team schedule, oversees daily operations interactions with our customers, handles any complaints or requests, and reports to the service managers as necessary.
- Help Service managers in any managed service contracts related tasks and act on behalf of service manager as requested.
- Attending the meetings held between service managers and teams, register requirements, and writes MOM to be submitted to Head of services.
- Following up with all concerned parties until the pending tasks related to maintenance & operation contracts are completed.
- Addresses and resolves any issues and complaints.
- Proactively fix pending issues and creating status reports that keeps stakeholders informed about the plans and progress.
- Send due tasks to team members and follow up with them daily to update the plans.
- Coordinate with Giza systems / GA admins and IT for logistics and registration for managed service resources.
- Coordinate with human resources to complete administrative and hiring process for all required resources (selection criteria, contracts issuing, medical insurance, etc.)
- Make filling to all necessary service contract documents (correspondences in/out, purchasing orders, petty cash, attendance reports...)
- Schedules meetings and arranges appointments in internal meetings.
- Provides instructions or information to the service team
- Follow-up Internal Policies & Procedures such as Web Time Sheet (WTS), (CRM) & Great Plains systems and fix any problems appear with its owners.
- Performs other related duties as required.

**Personal Skills**:

- Analytical skills and ability to work under mínimal supervision
- Excellent organizational skills and attention to detail
- Ability to multi-task effectively.

**Technical Skills**:

- Excellent communication and interpersonal skills.
- Exhibits strong organizational skills
- Exhibits ability to think creatively and analytically.
- Demonstrates strong leadership skills.
- Demonstrates strong problem-solving skills.

**Education**:
Bachelor of any discipline preferable Engineering

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Other

Employment Status

Full time

Employment Type

Employee

Job Division

Business Continuity
Project Management

Career Level

Mid Career

Years of Experience

Min: 4 Max: 6

Degree

Bachelor's degree

  • Service Delivery Coordinator

    2 weeks ago

    مصر, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Wireline**: **Do you enjoy leading a team that provides a high-quality service for our customers?**: **Do you love collaborating with teams to solve complex problems?**: **Join our Wireline Team** We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency,...

  • Customer Service Coordinator

    2 days ago

    مصر, Egypt InstaShop Full time

    InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

  • Customer Service Coordinator

    4 days ago

    مصر, Egypt Ocean Network Express Full time

    **JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES** Ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. - Accurate processing and coordination of customer requests to ensure that all...

  • Customer Service Coordinator

    2 weeks ago

    مصر, Egypt Pfizer Full time

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve You will help Pfizer carry out the activities in...

  • Service Delivery Coordinator

    2 weeks ago

    مصر, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Pressure Pumping** **Would you like to take ownership of delivering an exceptional service to our customers?** **Are you passionate about building relationships and ensuring customer success?** **Join our world class Oilfield Services Team** Our operations team in our pressure pumping division is a market leading team. We...

  • Logistics Coordinator

    6 days ago

    مصر, Egypt Tagaddod Full time

    We are looking for a competent Logistics Coordinator to oversee and facilitate the outbound logistics operations of Tagaddod. You will be the one to coordinate personnel and processes to achieve the effective outbound operations. A great asset for a Logistics Coordinator is their organization, communication and negotiation skills. They are also well-versed...

  • Logistics Coordinator

    2 weeks ago

    مصر, Egypt Tagaddod Full time

    We are looking for a competent outbound Logistics Coordinator to oversee and facilitate the outbound logistics operations of Tagaddod. You will be the one to coordinate personnel and processes to achieve the effective outbound operations. A great asset for a Logistics Coordinator is their organization, communication and negotiation skills. They are also...

  • Sales Coordinator

    2 weeks ago

    مصر, Egypt Magico Group Full time

    **Are you an experienced Sales Coordinator with a background in the food industry, agriculture, or oil and gas fields? Are you looking for an exciting opportunity to join a dynamic and innovative company? Look no further!** Magico Group Company is seeking a talented and motivated Sales Coordinator to join our team. As a Sales Coordinator, you will be the...

  • Coordinator - Direct Corporate

    6 days ago

    مصر, Egypt Allianz Egypt Full time

    **Responsibilities**:‍ - Coordinate all requirements related to the renewals in coordination with operation & account Manager and contact the client. - Follow up and coordinate with collection all outstanding related to direct portfolio with coordinate with portfolio manager and collection manager. - Compose a report periodically to present the contest...

  • Training Coordinator

    4 days ago

    مصر, Egypt PSA Full time

    **Training Coordinator Job Description** **Responsibilities and Duties**: - Daily support for the training & business development team and training manager - Schedule Training Rooms and Resources - Coordinate quarterly meetings and compile quarterly business updates and monthly dashboards - Follow up and monitor all training sessions and online events -...