Software Service Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As a Software Service Engineer for Varian Medical Systems (VMS), you'll be the primary contact for customer service and repair needs, ensuring our customers' equipment operates efficiently. Your responsibilities will include:

- Software Troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on designated VMS equipment
- Operating within a designated field service territory, representing VMS, and handling travel to other distributor-based areas as needed
- Servicing and maintaining complex software and IT infrastructure used in radiotherapy at customer facilities
- Performing planned and proactive maintenance tasks, as well as emergency service interventions

**Tasks and responsibilities**:

- Support, troubleshoot, diagnose and repair of IT systems/Oncology Information Software.
- Involvement on major systems upgrade and installations in cooperation with EMEA Installation Team.
- Pro-Active support through the means of monitoring systems.
- Further dispatch or escalate incidents when needed to the next service levels or request additional assistance from specialists.
- Constant training to gain and maintain a sound service and product knowledge.
- Documenting all service activities into the CRM system.
- Support in rolling out new pro-active service tools and processes.
- Onsite customers visits are also part of the duties of the System Engineer.

**Skills & Qualifications**:

- Bachelor’s degree in computer engineering or Electronics and communication Department.
- You have minimum 1- 3 years’ experience in field service, medical field service (preferable)
- Excellent communication skills in written and spoken English.
- Comprehensive technical knowledge and experience in maintaining complex IT Solutions (VMWare, Microsoft Windows based Client/Server Solution, Citrix / Parallels, Microsoft SQL Databases, Arcserve/Veeam Backup solution and TCP/IP based Network components, Linux, Kubernetes, etc..).
- IT certificates are an asset (CCNA, MCSA, Citrix, VMware ).
- You have a proactive attitude with excellent organizational skills. You are able to work independently as well as part of a team. You thrive in managing numerous tasks accurately and simultaneously in a fast-paced, deadline-driven environment. Independently as well as part of a team. You thrive in managing numerous tasks accurately and simultaneously in a fast-paced, deadline-driven environment.

**Who we are**:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

**How we work**:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

**To all recruitment agencies**: