Data Support Engineer

2 weeks ago

th of October City, Egypt Advansys Full time

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
We are looking for an experienced RAID Support Engineer who will be responsible for maintaining and troubleshooting our data management systems. In this role, you will provide support for complex SQL & PL/SQL issues, help with the performance tuning of Apache Spark jobs, monitor and manage Hive DB, and assist with Python-based automation and scripting. You will work closely with internal teams to ensure system availability, reliability, and optimal performance.
**Job description**:

- Provide technical support for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.
- Monitor system performance and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.
- Troubleshoot issues related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring mínimal downtime.
- Work with the development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.
- Perform root cause analysis for recurring issues and implement long-term solutions.
- Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.
- Assist in the automation of common support tasks using Python scripting and SQL automation.
- Manage and troubleshoot issues with distributed data processing platforms like Apache Spark, ensuring data jobs are running as expected.
- Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.
- Collaborate with cross-functional teams including Data Engineers, Analysts, and Developers to provide timely and effective support.
- Assist with deployments and system upgrades, ensuring mínimal disruption to ongoing operations.

**Requirements**:

- Mandatory Technical Skills:

- SQL (Very Good): Strong ability to write complex queries, troubleshoot data issues, and optimize database performance.
- Linux (Good): Comfortable with shell commands, log analysis, and process management.
- Additional / Nice-to-Have Skills:

- HIVE: Understanding of querying big data environments.
- XML: Ability to parse and handle XML data formats.
- Python: Basic scripting for automation or data handling.
- Non-Technical Skills:

- Excellent communication (oral and written).
- Strong analytical and problem-solving skills.

**Benefits**:

- Hybrid working model
- Social and medical insurance
- Transportation

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