RAID Support Engineer

2 days ago

th of October City, Giza, Egypt Advansys Full time 800,000 - 1,200,000 per year

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.

Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.

We are looking for an experienced RAID Support Engineer who will be responsible for maintaining and troubleshooting our data management systems. In this role, you will provide support for complex SQL & PL/SQL issues, help with the performance tuning of Apache Spark jobs, monitor and manage Hive DB, and assist with Python-based automation and scripting. You will work closely with internal teams to ensure system availability, reliability, and optimal performance.

Job description:

  • Provide technical support for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.
  • Monitor system performance and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.
  • Troubleshoot issues related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime.
  • Work with the development and data engineering teams to implement bug fixes, performance enhancements, and system upgrades.
  • Perform root cause analysis for recurring issues and implement long-term solutions.
  • Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.
  • Assist in the automation of common support tasks using Python scripting and SQL automation.
  • Manage and troubleshoot issues with distributed data processing platforms like Apache Spark, ensuring data jobs are running as expected.
  • Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.
  • Collaborate with cross-functional teams including Data Engineers, Analysts, and Developers to provide timely and effective support.
  • Assist with deployments and system upgrades, ensuring minimal disruption to ongoing operations.

Requirements

  • Familiarity with big data technologies (e.g., Hadoop, Kafka, etc.).
  • Experience with Linux
  • Knowledge of data warehousing and data storage solutions.
  • Experience in creating automated reports and performance metrics.
  • Previous experience in customer-facing support roles or IT support engineering.

To Apply Please submit your resume

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